Shelter Specialist

Mercy House; Buena Park (CA); On-site; USD 29,000 - 30,000; Full time

Job summary

Mercy House in Buena Park, CA seeks a Shelter Specialist to provide supportive services and logistical support for the Emergency Shelter Program. You will help with shelter setup, maintain cleanliness, and conduct neighborhood patrols while delivering crisis intervention in a trauma-informed way.

You will also assist with administrative duties, guest services, and program activities, upholding a housing-focused shelter approach. Bilingual Spanish valued.

Qualifications

• Experience handling urgent cases with health and housing needs.
• Trauma-informed, client-centered shelter delivery.
• Ability to communicate clearly, verbally and in writing.

Responsibilities

• Shelter support: assist with setup, keep facility clean, conduct neighborhood patrols.
• Provide crisis intervention and trauma-informed service delivery.
• Oversee administrative duties and daily summary records as needed.
• Assist with guest services and program activities; support rapport with guests.

Skills

Crisis intervention

Trauma-informed approach

Client-focused service

Spanish fluency valued

Diversity engagement

Effective communication

Job description

Mission Statement: \"To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive servicesJob Summary: The Shelter Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. Key duties include assisting with shelter setup, maintaining the cleanliness of the facility, and conducting neighborhood patrols. This role also requires crisis intervention and trauma-informed service delivery.Essential Duties and Responsibilities:Shelter SupportGoal: Ensure a safe and client-focused environment for guests to quickly end their homelessnessAssist in the implementation of shelter activities to ensure quality, guest-focused, and trauma-informed delivery of servicesEncourage and discuss progress toward housing with shelter guestsAssist with shelter setup and maintenanceMaintain cleanliness and safety of the facility, including emptying trash cans and cleaning up spillsAssist with receiving and verifying orders from vendors, completing tally sheetsPost and update signs and service calendarsSet up and monitor audio equipmentAssist in the organization of supplies and facility needsConduct neighborhood patrols to minimize potential impact on the surrounding communityAdministrationGoal: Oversee administrative duties that support program servicesAssist with keeping detailed daily summary sheetsAssist with record keeping and reportingMiscellaneousAssist with guest services and program activities if necessaryComplete ad hoc projects as appointed by Supervisor-Status: Full-Time, Non-ExemptPay: $21.00 / hourSchedule: Monday-Tuesday: 9:00am-5:00pm, Wednesday: 4:00pm-11:00pm, Saturday-Sunday: 5:00am-1:00pmRequirements:ExperiencePossess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needsEnsure a client-focused, trauma-informed, and housing-focused shelter approachAbility to perform crisis intervention as neededGeneralAbility to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional, and safe environment while on duty; and establish and maintain effective working relationships with othersDependability, responsibility, and the ability to communicate effectively and respectfullyFluency in Spanish is of significant valuePhysical RequirementsAnswer and respond to phone queriesAbility to lift, bend, push, and pull up to 50 poundsProlonged periods of standing and the ability to work in a fast-paced environment-Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.