Field Service Engineer (Medical Equipment)

Infosoft Inc.; United States; Remote; USD 43,000 - 58,000; Full time

Job summary

Infosoft Inc. is seeking a hands-on Medical Equipment Installation Engineer to deploy diagnostic instruments and laboratory automation systems across healthcare facilities in the United States.

The role involves equipment startup, calibration, and performance verification to ensure clinical readiness. The ideal candidate has 2–3 years in field service or installation, with experience in healthcare diagnostics.

Qualifications

• Associate degree or higher in a technical discipline; equivalent experience considered.
• 2–3 years in field service, equipment installation, commissioning, or technical service preferred.
• Hands-on experience installing, starting up, troubleshooting, repairing, or servicing complex equipment.
• Experience with healthcare diagnostic instruments, clinical lab equipment, or laboratory automation is strongly preferred.
• Knowledge of platforms such as Atellica, CI1900, Aptio, Flex Lab X, HT is advantageous.

Responsibilities

• Install and configure diagnostic lab instruments and automated systems at hospitals and healthcare sites.
• Complete startup, calibration, ATPs, precision checks, and functional verification per specs.
• Diagnose faults, perform repairs, and coordinate parts replacement as needed.
• Review installation locations for layout, readiness, and electrical requirements.
• Maintain installation records, test results, service docs, and project updates.
• Travel across the United States to customer sites; communicate with customers and teams.
• Provide technical guidance to field service colleagues and follow safety and quality procedures.

Skills

Field service

Equipment installation

Troubleshooting

Customer communication

Travel readiness

Education

Associate degree

Tools

Microsoft Office

Networking basics

Job description

Job Title: Medical Equipment Installation Engineer

Pay Rate: $36.50/HR

Duration: 12 months

Location: Remote (CST/EST Time Zone). Near an airport is a plus

This position is for the Healthcare Diagnostic division.

Our client is seeking a hands-on Medical Equipment Installation Engineer to deploy and support sophisticated diagnostic instruments and laboratory automation systems at healthcare facilities throughout the United States. This field-based position involves equipment setup, startup, calibration, performance verification, and troubleshooting to ensure systems are ready for clinical laboratory use. The successful candidate will combine practical technical expertise with strong customer communication and the ability to manage assignments independently. Extensive travel is an essential part of the role.

• Install and configure diagnostic laboratory instruments and automated laboratory systems at hospitals and other healthcare customer locations.
• Complete equipment startup, calibration, Acceptance Test Procedures (ATP), precision checks, and functional verification according to established technical specifications.
• Diagnose installation faults, equipment malfunctions, and out-of-box failures; carry out repairs and coordinate replacement parts when necessary.
• Review installation locations for room layout, equipment placement, facility readiness, and applicable electrical and utility requirements.
• Assess mechanical installation work completed by external vendors and communicate any deficiencies that could affect equipment operation or installation quality.
• Verify equipment connectivity with customer networks and assist with establishing connections for remote diagnostic support.
• Investigate system performance issues, determine likely causes, and coordinate resolution with technical support, engineering, factory, and project teams.
• Maintain accurate installation records, test results, service documentation, and required project updates.
• Monitor installation progress against planned schedules, raise technical risks promptly, and help resolve issues that could affect completion dates.
• Maintain appropriate inventories of tools, spare parts, and test equipment, arranging maintenance or replenishment when required.
• Provide clear technical updates and service feedback to customer personnel, internal stakeholders, and installation partners.
• Assist with evaluating recurring equipment issues and identifying opportunities to improve installation quality and field performance.
• Support field service colleagues through technical guidance and knowledge sharing when required.
• Follow established work instructions, safety practices, and quality procedures throughout installation and commissioning activities.

Requirements:

• Relevant technical training or an associate degree or higher in an applicable technical discipline. Equivalent experience and relevant education may be considered in line with the position's requirements.
• Approximately 2–3 years of relevant experience preferred in field service, equipment installation, commissioning, or technical service; equivalent practical experience will be considered.
• Hands-on experience installing, starting up, troubleshooting, repairing, or servicing complex technical equipment.
• Experience with healthcare diagnostic instruments, clinical laboratory equipment, or laboratory automation is strongly preferred.
• Relevant platforms may include Atellica, CI1900, Aptio, Flex Lab X, and HT.
• Practical understanding of equipment calibration, acceptance testing, precision checks, and performance verification.
• Ability to assess installation readiness and understand basic facility, room layout, and electrical requirements.
• Working knowledge of equipment networking and the connectivity needed for remote diagnostic services.
• Strong troubleshooting, organizational, documentation, and customer-service skills.
• Ability to work independently at customer sites and communicate effectively with customers, vendors, and technical teams.
• Proficiency with Microsoft Office applications.
• Valid driver's license in good standing.
• Ability to travel approximately 80–100% of the time, including overnight travel throughout the United States; occasional weekend work may be required.
• Flexibility to support demanding project schedules, including quarter-end installation commitments.
• No specific technical certification is required.
• Experience with the diagnostic platforms listed above is advantageous.