Site Infrastructure Engineer – Clinical Tech Enablement

Iterative Health; Cambridge, New York (MA, NY); Híbrido; USD 85.000 - 115.000; Tempo integral

Benefícios oferecidos por esta vaga

Hybrid work two days per week (NYC or

Medical, dental, and vision coverage

Wellness and development stipend

401(k) with company match

Unlimited PTO

Resumo da vaga

Iterative Health, a healthcare technology company, is seeking a Technical Services Engineer – Site Infrastructure & Enablement in Cambridge/NYC area to ensure managed sites have the technical, operational, equipment, and service support required to launch and operate efficiently.

You will own Tier 1 site support, equipment provisioning, vendor coordination, and site-buildouts, collaborating with Site Operations, IT, Quality, and Regulatory to drive reliable, scalable infrastructure across a

Qualificações

• Bachelor’s degree or equivalent professional experience in IT/Healthcare/Clinical research.
• 3+ years in multi-site technical support or healthcare IT environments.

Responsabilidades

• Own Tier 1 support for all managed sites and triage requests to resolution.
• Coordinate equipment procurement, installation, and lifecycle management for site builds.
• Identify and engage ancillary-services vendors; assess capabilities and site requirements.
• Provide backup pre-screening support using established study criteria and processes.

Conhecimentos

Tier 1 support

Site operations

Technical support

EHRs

Vendor coordination

Formação

Bachelor's degree

Ferramentas

RealTime

CRIO

CTMS

Salesforce

EHR integrations

Descrição da vaga

Iterative Health, a healthcare technology company, is seeking a Technical Services Engineer – Site Infrastructure & Enablement in Cambridge/NYC area to ensure managed sites have the technical, operational, equipment, and service support required to launch and operate efficiently.

You will own Tier 1 site support, equipment provisioning, vendor coordination, and site-buildouts, collaborating with Site Operations, IT, Quality, and Regulatory to drive reliable, scalable infrastructure across a