Clinical IT Field Technician - On-Site Support

Optum; City of Middletown (NY); Hybrid; USD 40,000 - 72,000; Full time

Job summary

Optum is seeking a Care Field Services Technician to manage day-to-day on-site IT support at clinical locations, with a hands-on approach and ServiceNow ticketing.

You will deliver end-user support, troubleshoot a broad range of hardware and software issues, and support clinic technology readiness, including onboarding and site refresh activities. Remote flexibility is available within a field-based role in Middletown, NY.

Qualifications

• 3+ years in technical support or field services.
• 3+ years end-user support with a ticketing platform.
• 3+ years diagnosing hardware, software, OS, and network issues.
• Access to reliable transportation.
• Experience in clinical/healthcare environments preferred.
• Experience leading technology projects and site refreshes preferred.
• Certifications listed above are a plus.
• Experience with merger/acquisition integrations is a plus.
• Experience supporting printers, mobile devices, and clinical workflows.

Responsibilities

• Provide on-site IT support at clinical locations and travel to clinics as needed.
• Serve as a visible IT resource in the clinical workspace using ticketing systems.
• Deliver white-glove end-user support, onboarding, and hardware installation.
• Troubleshoot escalations, coordinate next steps, and engage appropriate teams.
• Diagnose and resolve hardware, software, OS, and network issues; perform part replacements.
• Support clinic technology readiness and participate in deployments and refreshes.
• Collaborate with merger and acquisition teams for onboarding new clinics.
• Assist facilities with IT readiness and clinic workflows optimization.

Skills

Field services support

ITSM ticketing

Hardware support

Enterprise apps

Network troubleshooting

Clinical readiness

Education

CompTIA A+

CompTIA Network+

ITIL Foundations

Microsoft 365 Fundamentals

Microsoft Endpoint Admin

HDI Support Center Analyst

Tools

ServiceNow

MS 365 tools

Outlook

Teams

OneDrive

SharePoint

VPN

Antivirus

Vendor software

Job description

Optum is seeking a Care Field Services Technician to manage day-to-day on-site IT support at clinical locations, with a hands-on approach and ServiceNow ticketing.

You will deliver end-user support, troubleshoot a broad range of hardware and software issues, and support clinic technology readiness, including onboarding and site refresh activities. Remote flexibility is available within a field-based role in Middletown, NY.