Site Experience & Operations Manager

GEICO; Virginia Beach (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

GEICO in Virginia Beach is seeking a Manager, Site Operations and Workplace Experience to lead the associate experience and oversee the day-to-day governance of the office. You’ll translate priorities into tangible improvements and ensure a welcoming, productive environment.

You will partner with the Location Leader and senior executives to develop listening strategies, manage community partnerships, coordinate security and IT needs, and guide budgeting and data analysis to drive meaningful

Qualifications

• 2+ years of management experience.
• Experience in Hospitality, guest experience, or workplace experience.
• Experience with communications and emergency response helpful.
• Relevant associate engagement experience.
• Project management experience and strong problem-solving skills.
• Excellent interpersonal, verbal, and written communication skills.
• Strong analytical skills.

Responsibilities

• Serve as a visible site manager who actively supports engagement priorities and translates those priorities into a strong associate experience.
• Work with Location Leader and Location Council to develop and execute the site listening strategy using feedback, themes, surveys, and observations to improve the associate experience.
• For local partnerships and community engagement initiatives, research, identify, and establish relationships with community partners, schools, nonprofits and vendors aligned with objectives.
• Deliver enhanced associate experiences through onsite activations such as holidays luncheons, conferences, Community, Belonging and Engagement events, and other initiatives.
• Advocate for facility and security needs of the office, liaising with IT, Facilities and security to ensure necessary equipment, furniture, and services.
• Execute communication plans and cadence established by the Location Leader and partners.
• Lead with clarity, consistency, professionalism, urgency, and care in planning, communicating, and executing work.
• Manage budgeting and data analysis to identify issues at sites and craft viable solutions.

Skills

Management

Hospitality

Communications

Associate engagement

Project management

Interpersonal skills

Analytical skills

Job description

GEICO in Virginia Beach is seeking a Manager, Site Operations and Workplace Experience to lead the associate experience and oversee the day-to-day governance of the office. You’ll translate priorities into tangible improvements and ensure a welcoming, productive environment.

You will partner with the Location Leader and senior executives to develop listening strategies, manage community partnerships, coordinate security and IT needs, and guide budgeting and data analysis to drive meaningful