Engineering Operations Manager: AI & Automation

Government Employees Insurance Company

Bethesda (MD)

On-site

USD 101,000 - 190,000

Full time

3 days ago

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Job summary

GEICO is seeking a Manager, Engineering Operations to lead the Technical Support team serving over 35,000 associates nationwide. You will guide technicians and engineers, drive automation, and champion AI-driven solutions to improve reliability and user experience.

In this role you will manage daily operations, set SLAs, analyze metrics, and collaborate with vendors to deliver on milestones. A strong engineering or IT background with leadership experience is required.

Qualifications

Bachelor’s degree in engineering, CS, IT, Business or comparable experience.
At least 5 years of hands-on work experience in supporting and leading teams in a technical environment.
Excellent leadership and team management skills with a focus on driving efficiency and operational excellence.
Solid understanding of dashboard and reporting tools, with the ability to visualize complex data into actionable insights.
Proven ability to operate in high pressure situations handling multiple competing priorities.
Ability to identify and proactively resolve or escalation issues.

Responsibilities

Lead, mentor, and develop high-performing team, fostering a culture of innovation, collaboration, and continuous improvement.
Supervising Technicians, providing guidance and support to ensure that they are able to provide high-quality technical support to associates.
Assign tasks to the team to support customer growth and needs.
Manage work schedules, monitor overtime, and approve timesheets.
Develop and implement trainings to support associates.
Develop, recommend and administer policies/procedures to support GEICO Tech initiatives.
Responsible for planning, budgeting, and organizing the team’s activities.