Manager, Site Operations and Workplace Experience

GEICO; Richardson (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

GEICO is seeking a Manager, Site Operations and Workplace Experience to lead the day-to-day operations of our Richardson office. You’ll deliver key programs to enhance the associate experience, partnering with IT, Facilities, and security to ensure the right environment and equipment for our teams.

In this role you’ll oversee site engagement initiatives, surveys, focus groups, and community partnerships, while managing budgets and delivering clear, timely communications across levels of the

Qualifications

• 2+ years of management experience.
• Experience in Hospitality, guest experience, or workplace experience.
• Experience with communications and emergency response helpful.
• Relevant associate engagement experience.
• Project management and strong problem-solving skills.
• Excellent interpersonal, verbal, and written communication skills.
• Strong analytical skills.

Responsibilities

• Serve as a visible site manager delivering an improved associate experience.
• Support surveys, feedback collection, and insights for review.
• Coordinate community engagement with partners and vendors.
• Deliver enhanced experiences through onsite activations and events.
• Advocate for facility and security needs with IT, Facilities and security.
• Execute communication plans with stakeholders.
• Lead with clarity, professionalism, urgency, and care.
• Manage budgeting and data analysis to diagnose issues and craft solutions.

Skills

Management

Hospitality

Workplace experience

Communication

Problem-solving

Job description

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. We’re committed to enhancing the associate experience at GEICO, and we’re looking for a Manager, Site Operations and Workplace Experience to support our delivery. As the Manager, you’ll deliver critical projects to improve the associate experience while overseeing the day-to-day governance and operations of the office. You’ll develop business relationships at all levels of the company, creating partnerships with various departments to improve associate and community engagement across the office.

You will:

• Serve as a visible, accountable, and approachable site manager who actively supports engagement priorities and translates those priorities into a strong associate experience.
• Support the execution of the site listening strategy established by the Location Leader and key stakeholders through the administration of surveys, collection of feedback, coordination of focus groups, and compilation of insights for review.
• Support the execution of community engagement initiatives by coordinating activities with community partners, schools, nonprofit organizations, and vendors identified through approved site and enterprise engagement strategies.
• Deliver enhanced associate experiences through onsite activations such as holidays luncheons, conferences, Community, Belonging and Engagement events, and other initiatives.
• Advocate for the various facility and security needs of the office, working as a liaison with IT, Facilities and security to ensure associates have proper equipment, furniture, food services, etc.
• Execute communication plans and communication cadence established by the Location Leader and other partners.
• Lead with clarity, consistency, professionalism, urgency, and care in how work is planned, communicated, and executed.
• Manage budgeting and data analysis to identify issues at our sites and crafting viable solutions to diagnosis them.
• While growing to understand the many intricacies of each department and the needs of our associates, you’ll partner with the Location Leader and other senior executives to best facilitate and orchestrate a positive experience for our people.

So, if you’re an inclusive and results driven leader looking to make an impact at GEICO,

Required Skills and Experience:

• 2+ years of management experience
• Experience in Hospitality, guest experience, or workplace experience
• Experience with communications and emergency response helpful
• Relevant associate engagement experience
• Project management experience and strong problem-solving skills
• Excellent interpersonal, verbal, and written communication skills
• Strong analytical skills

In office Requirement 4-5 days a week #LI-EW1

The GEICO Pledge: Great Company: Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers: Personalized development programs, mentorship, and certification assistance.

Great Culture: Inclusive and collaborative culture rooted in shared success.

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

At GEICO,we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States.

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