Simulator Installation & Training Pro

Gaumard Scientific; Northern (KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

PTO

11 Paid Holidays

401k with 100% employer match up to 5%

Job summary

Gaumard Scientific seeks a Simulator Installation and Training Specialist to deliver installation and on-site training for Gaumard simulators and related equipment at customer sites, ensuring flawless delivery and top-tier support. The role emphasizes building product knowledge, professional communication, and administrative discipline.

Reporting to the Simulator Installation & Training Manager, the ideal candidate will excel in presenting product capabilities to clinically competent customers

Qualifications

• Associate degree preferred; related experience may be considered.
• Strong technical aptitude with simulator operation, installation, and troubleshooting.
• Experience with workstation software, hardware setup, installation, upgrades or repairs.
• Working knowledge of Windows-based systems and MS Office applications (Outlook/Word/Excel/PowerPoint).
• Excellent communication skills and ability to interact professionally with customers and team members.
• Ability to manage time, travel responsibilities, documentation, and tasks independently.
• Willingness to work extended hours and travel as needed (up to 75%).
• Ability to work well under pressure.

Responsibilities

• Performs installation support and in-service training for Gaumard simulators at customer sites.
• Performs setup, system checks, software verification, testing, and post-service review per procedures.
• Communicates professionally with customers during onsite visits and documents service interactions.
• Finalizes service details with customer site POC and coordinates additional equipment if needed.
• Reports follow-ups and maintains service documentation and SAP entries.
• Manages scheduling of visits and travel logistics.
• Follows Gaumard policies, safety requirements, documentation standards, and escalation procedures.
• Performs other duties as assigned.

Skills

Communication skills

Travel 75%+

Customer interaction

Administrative discipline

Education

Associate degree preferred

Tools

Windows OS

Microsoft Office Suite

Job description

Gaumard Scientific seeks a Simulator Installation and Training Specialist to deliver installation and on-site training for Gaumard simulators and related equipment at customer sites, ensuring flawless delivery and top-tier support. The role emphasizes building product knowledge, professional communication, and administrative discipline.

Reporting to the Simulator Installation & Training Manager, the ideal candidate will excel in presenting product capabilities to clinically competent customers