Field Service Representative 1

GAUMARD SCIENTIFIC; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

11 paid holidays

401k with company match

Job summary

Gaumard Scientific is seeking a Field Service Representative 1 to diagnose and repair Gaumard simulators at customer sites across the West Coast. The role includes hands-on training, travel to hospitals and universities, and documentation of service activities.

Requires technical education and strong problem‑solving and communication skills. The position supports after-hours work and weekend tasks when needed and offers competitive pay with benefits.

Qualifications

• Associate degree in a technical or medical area or equivalent experience; Bachelor’s degree preferred.
• Ability to travel 75%+ of the time and work extended hours as needed.
• Experience with workstation software and hardware installation, upgrades, and repairs.
• Strong communication and time management skills.

Responsibilities

• Performs training on Gaumard Standard and Advanced Patient simulators and supporting software at customer sites.
• Visits hospitals, universities, medical centers, etc., to inspect, diagnose, and repair Gaumard’s simulators using light tools or electronics equipment.
• Troubleshoots using schematics and instructions to repair simulators during visits.
• Requests support and verification from senior Field Services Reps during troubleshooting and installation.
• Participates in group communications with Field Services Team members.
• Completes repairs and verifies functionality in a timely manner; documents work.
• Acts as primary contact for conference calls with customers.

Skills

Communication skills

Time management

Travel availability

Education

Associate degree in technical or medical field

Bachelor's degree preferred

Tools

Windows OS

MS SQL

MS Exchange

MS Outlook

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Representative 1

Full Time US

3 days ago Requisition ID: 1626

POSITION SUMMARY:

The Field Services Representative 1 will diagnose and repair Gaumard simulators using light hand tools or electronics equipment. They will conduct training to instruct customers on how to operate and maintain the simulators. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position will manage the West Coast region of the U.S.

SUPERVISION RECEIVED AND EXERCISED:

Receives direct supervision from the Field Services Manager.

DUTIES AND RESPONSIBILITIES:

• Performs training on Gaumard Standard and Advanced Patient simulator(s) and supporting software at customer sites.
• Visits hospitals, universities, medical centers, etc., to inspect, diagnose, and repair Gaumard’s Standard and Advanced Patient simulators using light hand tools or electronics equipment.
• Follow schematics, drawings, diagrams, samples; or written/verbal instructions in order to troubleshoot and/or repair simulators during the course of a single visit.
• Actively requests support and verification of process from senior Field Services Reps. in the trouble shooting, repair, and installation of a simulator(s) and its support equipment.
• Participate in group communications with other Field Services Team members.
• Completes repairs and verifies functionality in both a neat and timely fashion.
• Completes required documentation in a timely manner.
• Serves as contact for conference calls with customers.
• Other duties as required.

QUALIFICATIONS/REQUIREMENTS:

• Requires an Associate degree in a technical or medical area or equivalent experience. Bachelor’s degree preferred.
• Ability to work extended hours (after 5:00 p.m. and/or weekends) to complete tasks or projects.
• Ability to analyze and solve problems in a constantly changing environment.
• Self starter with ability to perform under pressure.
• Experience with workstation software and hardware installation, upgrades, and repairs
• Experienced with: Windows 8/10/11, MS NT Server, MS SQL, MS Exchange, MS Outlook, MS Office (Word, Excel, Access, PowerPoint)
• Excellent communications and time management skills.
• Ability to travel 75+%
• Ability to work with limited supervision.

PHYSICAL/MENTAL REQUIREMENTS:

• Ability to communicate effectively in a business environment.
• Ability to think logically and follow procedures and instructions.
• High energy level, comfortable performing multifaceted projects in conjunction with normal activities.
• While performing the duties of this job, the employee is regularly required to sit and use his/her fingers.
• The employee frequently is required to talk and/or listen.
• The employee is interchangeably required to sit, stand, and walk.
• The employee must occasionally lift and/or move up to 75 pounds.
• Ability to communicate (read and write) effectively in a business environment.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to establish and maintain effective working relationships with customers and fellow employees.

BENEFITS:

• Competitive Pay / Salary commensurate with experience.
• Paid Time Off (PTO).
• 11 Paid Holidays.
• 401k Retirement plan with 100% employer match up to 5% of employee's contribution.

Hours: Monday to Friday 8:00 AM to 4:30 PM. Must be willing and able to work some Saturdays or stay beyond scheduled hours if needed.

The above job description supersedes all previous descriptions. This job description is intended to be a tool to describe the primary purpose of the job and the KEY duties and responsibilities. This description does not state or imply that the functions listed above are the only tasks to be performed by the employee occupying this position. Management has the right to add to or change the job responsibilities at any time.

Equal Employment Opportunity Statement: Gaumard Scientific is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Gaumard Scientific is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Gaumard Scientific are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Gaumard Scientific will not tolerate discrimination or harassment based on any of these characteristics. Gaumard Scientific encourages applicants of all ages. Gaumard Scientific will provide reasonable accommodation to employees who have protected disabilities consistent with local law.