Signature Vacations Supervisor

Hilton Grand Vacations; Las Vegas (NV); On-site; USD 46,000 - 56,000; Full time

Job summary

Hilton Grand Vacations seeks a Supervisor to manage daily production and lead a team to meet quotas and monthly objectives within budgets, tour flow, and guest expectations.

The role requires working Monday through Saturday, with hours from early morning to evening. You will train staff, monitor performance, ensure accurate data entry, and uphold timekeeping standards while delivering exceptional guest service.

Qualifications

• High School Diploma or equivalent.
• Minimum one year of supervisory experience in the sales and marketing field.
• Able to work in a fast-paced environment.
• Computer proficiency in Microsoft Word, Excel, and Outlook.
• Excellent customer service skills.
• Proficient in time management; ability to organize and manage multiple priorities.
• Able to take initiative and adapt to changes.

Responsibilities

• Manages activations, confirmations, and verifications in compliance with policies.
• Meets weekly targets for activators, confirmations, and servicing of inbound/outbound calls; maintains knowledge of resorts and services.
• Leads department training: materials, curriculum, delivery and execution.
• Prepares and leads training sessions and pre-shift meetings.
• Responsible for training new team members on service expectations and operations.
• Prepares and administers disciplinary actions.
• Assists in production of departmental work schedules; ensures timekeeping accuracy.
• Reports to management on Customer Service priorities.
• Maintains accuracy of data entry tasks for the team.

Skills

Customer service

Time management

Analytical thinking

Problem-solving

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

The Supervisor manages daily production and leads team to meet and exceed quotas and monthly objectives for the department in budgets, tour flow and volume per guest expectations.

The hours for this position will be Monday-Saturday, varying between the hours of 6am-6pm.

Why do Team Members like working for us:

• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match.
• Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
• Paid Sick Days
• Employee stock purchase program
• Numerous learning and advancement opportunities
• Daily Pay Option
• *Eligibility: All US hourly Team Members not represented by a labor organization or subject to a collective bargaining agreement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Responsibilities

As a Signature Vacations Supervisor, you would be responsible for executing your position's responsibilities and driving company success through performing the following tasks to the highest standards:

Manages the process of activations, confirmations, and verifications in compliance with Company and departmental policies.

Meets established minimum target goals, per week, for activators, confirmations, and servicing of inbound calls and outbound calls. Acquires and maintains working knowledge of all resorts, Company products, and services as they relate to marketing and the Company as a whole.

Leads the department training objective, inclusive of preparing training materials, coordinating the training curriculum, and delivery and execution of the training.

Prepares and leads training sessions and pre-shift meetings when assigned.

Responsible for training new team members in department regarding service expectations and operational functions.

Prepares and administers disciplinary actions.

Assists in the production of departmental work schedules.§ Ensures compliance and maintenance of timekeeping and system for team members.

Reports to management on priorities and activities of the Customer Service department.

Maintains a level of accuracy set by management on all data entry tasks of teams.

Qualifications

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

High School Diploma or equivalent.

A minimum one (1) year of supervisory experience in the sales and marketing field required.

Able to work in a fast-paced environment.

Computer proficiency in Microsoft Word, Excel, and Outlook.

Understand how to develop and implement business strategies. Excellent customer service skills.

Proficient in time management; the ability to organize and manage multiple priorities.

Ability to take initiative and effectively adapt to changes.

Able to establish and maintain a cooperative working relation.

Able to use sound judgment; work independently, with minimal supervision.

Strong analytical and problem-solving skills.