Account Manager

Alphagraphicsfranchise; The Woodlands (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Alphagraphicsfranchise is seeking an Account Manager based in The Woodlands, Texas. The primary responsibility will be to increase inside sales while ensuring a positive customer experience. The role involves managing customer inquiries, creating job estimates, and supporting the Account Executive.

The ideal candidate will have strong organizational skills and a solid understanding of CRM tools. Experience in account management and knowledge of printing processes is preferred.

Qualifications

• Account Management experience is preferred but not required.
• Knowledge of printing and prepress requirements is a plus.
• Strong analytical skills and excellent writing skills are needed.

Responsibilities

• Increase inside sales and support Account Executive as needed.
• Create job estimates and manage customer inquiries effectively.
• Ensure all clients have a positive customer experience.

Skills

Account Management experience

Knowledge of printing and prepress

Strong analytical skills

Excellent writing and verbal skills

Strong organizational skills

Tools

CRM tools

MIS systems

Job description

Benefits:

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

As an Account Manager at AlphaGraphics, your primary role will be to increase the center’s inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.

Account Manager Responsibilities:

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensure all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value‑added area)
• Consults with customers to help them make decisions; upsells and cross‑sells when there are opportunities
• Captures customer’s specifics using “Job Analysis” questions
• Asks probing questions
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures

An AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including the following:

• Assists in updating the mailing list database
• Assists sales rep functions and inside production when requested
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
• Keep customers informed regarding their job’s progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Account Manager Qualifications

• Account Management experience is preferred but not required
• Knowledge of printing and prepress requirements a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills