Shuttle Operations Lead — DOT Compliance & Service

SP+; West Palm Beach (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

SP+, a Metropolis Company, is modernizing parking and mobility with checkout-free shuttle services. This role oversees daily operations at the West Palm Beach location, supervising drivers and attendants, ensuring accurate revenue reporting and a strong focus on customer service and regulatory compliance.

The ideal candidate has prior supervisory experience in transportation, a valid CDL with Passenger Endorsement, and solid computer skills.

Qualifications

• High School Diploma required; some college a plus.
• At least one year supervisory experience in transportation or parking.
• Valid CDL Class A, B or C with Passenger Endorsement depending on location.
• DOT Medical Card required.
• Willingness to work varied shifts including weekends.
• Intermediate Excel and Word skills.
• Knowledge of DOT regulations and payroll strongly desired.

Responsibilities

• Lead programs to improve client and customer satisfaction.
• Assist in the management of the day-to-day activities of the assigned locations.
• Supervise shuttle drivers, parkers and the monitoring of shuttle bus operations.
• Ensure appropriate customer interaction. Supervise the completion of all closing reports.
• Monitor and implement effective revenue control procedures.
• Perform other necessary functions as assigned. Assist with the daily data entry of the revenue reports.
• Compile and interpret reports on a daily basis for the operation of the facility.

Skills

Supervisory experience

Customer service

Communication skills

CDL knowledge

DOT regulations knowledge

Microsoft Office

Education

High School Diploma

Some college

Tools

Microsoft Office

Job description

SP+, a Metropolis Company, is modernizing parking and mobility with checkout-free shuttle services. This role oversees daily operations at the West Palm Beach location, supervising drivers and attendants, ensuring accurate revenue reporting and a strong focus on customer service and regulatory compliance.

The ideal candidate has prior supervisory experience in transportation, a valid CDL with Passenger Endorsement, and solid computer skills.