Shuttle Driver - Marriott DFW Airport

Bardessono; Irving, Northern (TX, KY); Hybrid; USD 30,000 - 38,000; Full time

Job summary

Dallas/Fort Worth Airport Marriott is hiring a full-time Bell/ Shuttle Agent to provide outstanding guest service. You will greet guests, assist with luggage, and safely operate the hotel shuttle while offering directions and information about local attractions.

The role requires strong customer service, teamwork, and the ability to work a flexible schedule including nights, weekends, and holidays. A valid driver's license and clean driving record are essential.

Qualifications

• High work ethic and self-initiative.
• Able to work varying schedules including nights, weekends and holidays.
• Proven experience with strong customer service including handling guest concerns.
• Possess a valid state driver’s license and safe driving record.

Responsibilities

• Greet guests arriving and departing; provide excellent guest service.
• Carry and tag luggage; manage incoming/outgoing luggage records.
• Safely drive the hotel shuttle van.
• Know hotel facilities, hours, and local attractions; give directions.
• Upsell hotel amenities (restaurant, lounge, spa, etc.).
• Respond to bell services requests within 2 minutes.

Skills

Customer service

Teamwork

Verbal communication

Stress management

Job description

Touch down for a rewarding stay at Dallas/Fort Worth Airport Marriott, featuring elegant event and public spaces. Located next door to DFW International Airport, we provide complimentary shuttle service to and from the transportation hub for your convenience.

Job Description

What you will be doing

• Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel, and provide excellent guest service.
• Carry baggage to the guest's room. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
• Safely drive the hotel shuttle van.
• Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation. Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
• Suggest and "sell" the amenities of the hotel (i.e restaurant, lounge, spa, etc).
• Respond to request for bell services within 2 minutes.

Requirements

What we are looking for

• Highwork ethic and self-initiative, ability to work in high pressure situations.
• Maybe required to work varying schedules to include nights, weekends, and holidays
• Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns.
• Possessa valid state driver's license (or chauffeur's license if required) and safely drive guest vehicles and/or shuttle van. Have proof of safe driving record as indicated by Motor Vehicle Record.
• Someonewho enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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