Shuttle Driver - Marriott DFW Airport

Murrieta Hot Springs Resort; Irving, Northern (TX, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Dallas/Fort Worth Airport Marriott is seeking a Bell Services Associate to welcome guests, assist with luggage, and provide exceptional service at the airport-adjacent hotel.

You will safely operate the hotel shuttle, know the property and local attractions, upsell amenities, and respond to guest requests within two minutes. This full-time role requires teamwork and a service-oriented mindset.

Qualifications

• Strong customer service skills and ability to handle guest concerns.
• Willingness to work varying shifts, including nights, weekends, and holidays.
• Valid state driver's license with clean driving record.

Responsibilities

• Greet guests arriving and departing, hold doors open, and provide top-notch hospitality.
• Carry baggage to rooms and manage luggage records accurately.
• Safely drive the hotel shuttle van as needed.
• Know hotel properties, staff, services, and operate with clear directions.
• Suggest and upsell hotel amenities (restaurant, spa, etc.).
• Respond to bell service requests within two minutes.

Skills

Customer service

Team player

High work ethic

Shift flexibility

Job description

Touch down for a rewarding stay at Dallas/Fort Worth Airport Marriott, featuring elegant event and public spaces. Located next door to DFW International Airport, we provide complimentary shuttle service to and from the transportation hub for your convenience.

Job Description

What you will be doing

• Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel, and provide excellent guest service.
• Carry baggage to the guest's room. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
• Safely drive the hotel shuttle van.
• Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation. Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
• Suggest and "sell" the amenities of the hotel (i.e restaurant, lounge, spa, etc).
• Respond to request for bell services within 2 minutes.

Requirements

What we are looking for

• Highwork ethic and self-initiative, ability to work in high pressure situations.
• Maybe required to work varying schedules to include nights, weekends, and holidays
• Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns.
• Possessa valid state driver's license (or chauffeur's license if required) and safely drive guest vehicles and/or shuttle van. Have proof of safe driving record as indicated by Motor Vehicle Record.
• Someonewho enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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