Shuttle Driver - Marriott DFW Airport

One Ocean Resort & Spa; Irving, Northern (TX, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Dallas/Fort Worth Airport Marriott is seeking a courteous Bell Person to greet guests, assist with luggage, and provide exceptional service at the shuttle area and lobby.

You will drive the shuttle, know hotel facilities, upsell amenities, and respond to guest requests within minutes, all while maintaining safety and teamwork.

Qualifications

• Strong customer service skills and ability to handle guest complaints.
• Ability to work under pressure and adapt to varying schedules including nights, weekends, and holidays.
• Possess a valid state driver’s license and a clean driving record.
• Team orientation and willingness to work as part of a guest-focused team.

Responsibilities

• Greet guests arriving and departing, hold doors, and provide exceptional service.
• Assist guests with luggage, tag and store luggage, and maintain records of incoming/outgoing items.
• Safely drive the hotel shuttle van and know hotel facilities and local attractions.
• Inform guests about hotel amenities (restaurant, lounge, spa) and upsell services.
• Respond to bell services requests within minutes.

Skills

Customer service

Teamwork

Communication

Safe driving

Flexibility

Job description

Touch down for a rewarding stay at Dallas/Fort Worth Airport Marriott, featuring elegant event and public spaces. Located next door to DFW International Airport, we provide complimentary shuttle service to and from the transportation hub for your convenience.

Job Description

What you will be doing

• Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel, and provide excellent guest service.
• Carry baggage to the guest's room. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
• Safely drive the hotel shuttle van.
• Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation. Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
• Suggest and "sell" the amenities of the hotel (i.e restaurant, lounge, spa, etc).
• Respond to request for bell services within 2 minutes.

Requirements

What we are looking for

• Highwork ethic and self-initiative, ability to work in high pressure situations.
• Maybe required to work varying schedules to include nights, weekends, and holidays
• Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns.
• Possessa valid state driver's license (or chauffeur's license if required) and safely drive guest vehicles and/or shuttle van. Have proof of safe driving record as indicated by Motor Vehicle Record.
• Someonewho enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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