Showroom Sales Specialist - Customer-Centric & Upsell

Gypsum Management and Supply; Charlotte (NC); On-site; USD 36,000 - 60,000; Full time

Job summary

Colonial Materials, Inc. - Charlotte is seeking a showroom sales professional to manage counter and phone orders, assist customers, and maintain organized showroom merchandising. You will build customer relationships, learn the distribution system, and collaborate with sales teams to drive showroom growth.

The role emphasizes customer service, accuracy in order entry, and product knowledge to recommend solutions. Prior experience in construction materials and bilingual ability are a plus.

Qualifications

• Purchasing and inventory experience. Effective team player and leader with strong communication skills.
• Experience in and knowledge of construction industry and building materials strongly preferred.
• Must be a team player, demonstrate attention to detail and have good organizational skills.
• Bilingual in English and Spanish

Responsibilities

• Oversee the process of taking orders at the sales counter and over the phone.
• Build relationships with customers.
• Ability to learn company distribution system to enter orders.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assess needs and recommend solutions to customer needs.
• Seeks out new products or strategies to grow showroom sales.
• Assist in maintaining, organizing, and replenishing merchandise in store.
• Establish standards and best practices for displaying materials and managing the overall store layout, appearance, and cleanliness.
• Assisting with inventory and quoting jobs to customers.
• Collaborate with showroom staff, Outside Sales Reps, and Sales Managers to determine necessary strategic sales approaches.
• Overcome objections of prospective customers.
• Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.
• Manage customer pick-up process and experience.
• Understand profit margins and create opportunities to increase sales through profit margin improvements or upselling additional/related products.

Skills

Purchasing & inventory

Education

Bachelor’s degree

Job description

Colonial Materials, Inc. - Charlotte is seeking a showroom sales professional to manage counter and phone orders, assist customers, and maintain organized showroom merchandising. You will build customer relationships, learn the distribution system, and collaborate with sales teams to drive showroom growth.

The role emphasizes customer service, accuracy in order entry, and product knowledge to recommend solutions. Prior experience in construction materials and bilingual ability are a plus.