Showroom Sales & Customer Experience Specialist

Ferguson Inc.; Sarasota (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Employee discounts

Job summary

Ferguson Enterprises, LLC. is seeking a Showroom Customer Service Representative to join our Sarasota showroom. You will assist customers on the showroom floor, process orders, and coordinate with the warehouse to ensure timely deliveries.

Ideal candidates have 0-3 years of customer service experience, strong communication skills, and a passion for helping customers. This onsite role offers a competitive total compensation of $40,000–$60,000 annually with uncapped commission eligibility.

Qualifications

• 0-3 years of prior customer service experience preferred.
• Knowledge of plumbing fixtures, lighting, and appliances preferred.
• Results oriented, able to meet goals, build relationships, and enjoy a team environment.
• Excellent communication for phone/in-person sales, time management and organizational skills.

Responsibilities

• Assist customers on the showroom floor
• Strive to increase knowledge of entire product offering
• Support efforts of Outside Sales Associates
• Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met.
• Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
• Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Skills

Customer service

Communication

Sales support

Multi-tasking

Digital literacy

Job description

Ferguson Enterprises, LLC. is seeking a Showroom Customer Service Representative to join our Sarasota showroom. You will assist customers on the showroom floor, process orders, and coordinate with the warehouse to ensure timely deliveries.

Ideal candidates have 0-3 years of customer service experience, strong communication skills, and a passion for helping customers. This onsite role offers a competitive total compensation of $40,000–$60,000 annually with uncapped commission eligibility.