Showroom Customer Advocate & Sales Support

Ferguson Enterprises, Inc.; Tacoma (WA); On-site; USD 49,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Parental leave

Job summary

Ferguson Enterprises, LLC is seeking a Showroom Customer Service Representative in Tacoma, WA. This role offers uncapped commission eligible compensation and a total target from $49,000 to $52,000+ annually, with opportunities to contribute directly to the company’s bottom line through excellent customer service on the showroom floor.

The ideal candidate has 0-3 years of customer service experience, a passion for home improvement products, and strong communication skills to assist customers,

Qualifications

• 0-3 years of prior customer service experience preferred
• Knowledge of plumbing fixtures, lighting, and appliances preferred
• Results oriented, able to meet goals, build relationships, and enjoy a team environment
• Excellent communication for phone/in-person sales, time management and organizational skills
• Ambition to succeed and self-motivated
• General digital literacy
• Ability to multi-task
• Passion for customer service
• Ability to learn quickly

Responsibilities

• Assist customers on the showroom floor
• Strive to increase knowledge of entire product offering
• Support efforts of Outside Sales Associates
• Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met.
• Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
• Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Skills

Customer service

Communication

Multi-tasking

Team player

Job description

Ferguson Enterprises, LLC is seeking a Showroom Customer Service Representative in Tacoma, WA. This role offers uncapped commission eligible compensation and a total target from $49,000 to $52,000+ annually, with opportunities to contribute directly to the company’s bottom line through excellent customer service on the showroom floor.

The ideal candidate has 0-3 years of customer service experience, a passion for home improvement products, and strong communication skills to assist customers,