Showroom Customer Service Pro - Commission Eligible

Ferguson Enterprises, Inc.; City of Syracuse (NY); On-site; USD 50,000 - 65,000; Full time

Job summary

Ferguson Enterprises, LLC is seeking a Showroom Customer Service Representative in East Syracuse, NY. You will assist customers on the showroom floor, coordinate deliveries, and support the Showroom Sales team with order processing and quotations.

The role offers uncapped commission with a total compensation range of $50,000–$65,000+ annually, and is a full-time, 40-hour-per-week position working Monday through Friday from 8:30am to 5:00pm.

Qualifications

• 1–3 years of prior customer service and sales experience.
• Knowledge of plumbing fixtures, lighting, and appliances preferred.
• Excellent communication for phone and in-person sales, time management and organizational skills.
• General digital literacy.
• Ability to multi-task and learn quickly.
• Passion for customer service.

Responsibilities

• Assist customers on the showroom floor and provide phenomenal service.
• Support Outside Sales Associates and Showroom Sales consultants.
• Process quotations and orders with accuracy and timeliness.
• Update customer contracts and coordinate deliveries with the warehouse.
• Answer sales calls with information and deliver personalized service.

Skills

Customer service

Sales experience

Communication

Time management

Organizational skills

Digital literacy

Multi-tasking

Product knowledge: plumbing fixtures

Job description

Ferguson Enterprises, LLC is seeking a Showroom Customer Service Representative in East Syracuse, NY. You will assist customers on the showroom floor, coordinate deliveries, and support the Showroom Sales team with order processing and quotations.

The role offers uncapped commission with a total compensation range of $50,000–$65,000+ annually, and is a full-time, 40-hour-per-week position working Monday through Friday from 8:30am to 5:00pm.