Showroom Customer Success Rep (Uncapped Commission)

Ferguson Inc.; Grand Rapids (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health

Dental

Vision

Paid time off

Life insurance

401(k) with a company match

Mental health coverage

Parental leave

Associate discounts

Community involvement opportunities

Job summary

Ferguson is seeking a Showroom Customer Service Representative to assist customers on the showroom floor and contribute to the bottom line of a multi-billion-dollar organization. The role involves building product knowledge, coordinating orders, and supporting sales teams to deliver exceptional service.

The position offers an opportunity to work in a dynamic showroom environment in Michigan with uncapped commission potential and comprehensive benefits.

Qualifications

• 0-3 years of prior customer service experience.
• Knowledge of plumbing fixtures, lighting, and appliances preferred.
• Strong communication and time-management skills.

Responsibilities

• Assist customers on the showroom floor.
• Strive to increase knowledge of entire product offering.
• Support efforts of Outside Sales Associates
• Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met.
• Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
• Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Skills

Customer service

Communication skills

Time management

Organizational skills

Job description

Ferguson is seeking a Showroom Customer Service Representative to assist customers on the showroom floor and contribute to the bottom line of a multi-billion-dollar organization. The role involves building product knowledge, coordinating orders, and supporting sales teams to deliver exceptional service.

The position offers an opportunity to work in a dynamic showroom environment in Michigan with uncapped commission potential and comprehensive benefits.