Showroom Customer Service Rep – Uncapped Commission

Ferguson; Tacoma (WA); On-site; USD 49,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Parental leave

Job summary

Ferguson is seeking a Showroom Customer Service Representative to assist customers on the showroom floor and coordinate orders. The role offers uncapped commission and a total compensation range, with a focus on customer relationships and product knowledge.

Hours are set and require collaboration with sales teams to drive sales and service excellence. We provide comprehensive benefits and a supportive environment as part of a large, established organization known for serving plumbing, lighting

Qualifications

• 0-3 years of prior customer service experience preferred.
• Knowledge of plumbing fixtures, lighting, and appliances preferred.
• Excellent communication for phone/in-person sales and strong time management.

Responsibilities

• Assist customers on the showroom floor.
• Strive to increase knowledge of entire product offering.
• Support efforts of Outside Sales Associates.
• Collaborate with Showroom Sales consultants to meet customer needs and process orders.
• Ensure timely quotations and accurate order processing and coordinate deliveries.

Skills

Customer service

Communication

Time management

Organizational skills

Digital literacy

Job description

Ferguson is seeking a Showroom Customer Service Representative to assist customers on the showroom floor and coordinate orders. The role offers uncapped commission and a total compensation range, with a focus on customer relationships and product knowledge.

Hours are set and require collaboration with sales teams to drive sales and service excellence. We provide comprehensive benefits and a supportive environment as part of a large, established organization known for serving plumbing, lighting