Showroom Operations Coordinator

Brilliant Earth; Boston (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Career Growth

Set Schedule

Diverse, mission-minded team

Lifestyle Spending Account

Continued Education

Employee Discounts

Mental Wellness Perks

Giving Back and Volunteer

Job summary

Brilliant Earth is seeking a Retail Operations Coordinator for our Back Bay showroom in Boston, MA. This full-time, in-person role runs Tuesday through Saturday and carries a target hourly salary between $22 and $24.

The coordinator greets customers, supports fulfillment, maintains a luxury showroom, and helps manage inventory and appointments. You will collaborate with sales staff to enhance the customer experience, enforce policies, and uphold visual merchandising standards, including

Responsibilities

• Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom.
• Greet and welcome guests with enthusiasm, warmth and professionalism.
• Send and receive product from our NJ headquarters and external vendors while reconciling inventory within our computer system.
• Facilitate order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area.
• Manage the security of goods and provide expertise on operational policy and procedure.
• Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular cross-functional reviews / checkpoints.Manage and organize appointments for pick-ups, resizing, and repairs.
• Assist walk-in clients by matching them with an available sales representative, or schedule them for a return visit.
• Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews.
• Consistently seek ways to improve the customer experience while adding value to and supporting the sales team.
• Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.

Job description

Brilliant Earth is seeking a Retail Operations Coordinator for our Back Bay showroom in Boston, MA. This full-time, in-person role runs Tuesday through Saturday and carries a target hourly salary between $22 and $24.

The coordinator greets customers, supports fulfillment, maintains a luxury showroom, and helps manage inventory and appointments. You will collaborate with sales staff to enhance the customer experience, enforce policies, and uphold visual merchandising standards, including