Jewelry Stylist (Part-Time) — Luxury Customer Experience

Brilliant Earth; Massachusetts; On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Career Growth

Diverse, mission-minded team

Employee Discounts

Sales incentives

Mental wellness

Giving back

Job summary

Brilliant Earth is seeking a Part-Time Retail Sales Assistant, Jewelry for our Chestnut Hill showroom. You will welcome customers, guide purchasing decisions, and provide a memorable luxury shopping experience in a fast-paced setting.

The role emphasizes weekend availability, in-person showroom presence, and delivering excellent customer service while upholding Brilliant Earth's sustainable, transparent brand values.

Qualifications

• Experience delivering exceptional customer service in a fast-paced retail environment.
• Ability to meet and exceed sales targets while maintaining brand standards.
• Strong communication and relationship-building skills.
• Detail-oriented with a passion for luxury jewelry.
• Team player with collaborative mindset.

Responsibilities

• Utilize sales strategies to guide customers through purchasing decisions.
• Greet customers and assist in the purchasing process, creating a memorable experience.
• Guide customers to purchase, delivering personalized experiences.
• Manage a high volume of sales leads to reach individual and team goals.
• Respond to online inquiries and provide sales assistance via live chat and phone.
• Develop product knowledge about diamonds, gemstones, and fine jewelry.
• Conduct post-sale appointments for pick-ups, exchanges, resizing.
• Call customers to confirm showroom appointments.
• Review customer feedback and work with leaders to improve experience.
• Use ERP system to manage tasks.
• Act as a brand advocate promoting sustainable jewelry.

Skills

Customer service

Sales targets

Communication

Team collaboration

Attention to detail

Brand ambassador

Education

No degree required

Tools

ERP system

Job description

Brilliant Earth is seeking a Part-Time Retail Sales Assistant, Jewelry for our Chestnut Hill showroom. You will welcome customers, guide purchasing decisions, and provide a memorable luxury shopping experience in a fast-paced setting.

The role emphasizes weekend availability, in-person showroom presence, and delivering excellent customer service while upholding Brilliant Earth's sustainable, transparent brand values.