Showroom Manager - Sales, Ops & Team Leadership

FERGUSON; San Rafael (CA); On-site; USD 58,000 - 127,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Job summary

Ferguson in San Rafael is seeking a Showroom Manager to lead sales, operations, and customer experience in our showroom.

You'll forecast sales, manage a high-performing team, and optimize reporting and CRM usage to drive KPI improvements while ensuring adherence to HSE standards.

The ideal candidate thrives in fast-paced environments, is highly organized, and focuses on customer satisfaction and team development in a dynamic construction and interior design setting.

Qualifications

• Strong sales and business acumen with outstanding interpersonal skills.
• A collaborative spirit and a commitment to teamwork.
• Understanding of HR practices.
• Proven problem-solving abilities and leadership qualities.
• Strong relationship building and networking skills.
• Excellent organizational and time management skills.
• Confidence in interacting with a broad range of clients, regardless of their product knowledge.

Responsibilities

• Lead sales forecasting, planning, and budgeting processes within the sales organization. Ensure accuracy, consistency, and high-quality execution.
• Build and manage a high-performing industry team.
• Drive improvements in sales processes by collaborating with leadership to identify and implement strategic advancements.
• Oversee the distribution of key sales reports and intelligence, providing insight and recommending enhancements.
• Develop dashboards and reporting tools that track account health, sales pipeline progress, and other critical KPIs.
• Champion innovation in sales operations by implementing and optimizing technologies, including CRMs.
• Ensure full compliance with company policies, including Health, Safety, and Environmental (HSE) standards.

Skills

Strong sales & business acumen

Collaborative spirit

Understanding of HR practices

Problem-solving

Relationship building

Organizational skills

Customer interaction

Interpersonal skills

Tools

CRM software

Job description

Ferguson in San Rafael is seeking a Showroom Manager to lead sales, operations, and customer experience in our showroom.

You'll forecast sales, manage a high-performing team, and optimize reporting and CRM usage to drive KPI improvements while ensuring adherence to HSE standards.

The ideal candidate thrives in fast-paced environments, is highly organized, and focuses on customer satisfaction and team development in a dynamic construction and interior design setting.