Showroom Experience Manager — San Francisco

Shaw Contract EMEA; San Francisco (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401K and retirement

Tuition reimbursement

Employee assistance program

Paid Time Off

Parental Leave

Shaw Family Health Center

Job summary

Shaw Contract is seeking a Showroom Manager in San Francisco to lead the showroom operations, inventory, and customer experience for architects, designers, end users, and dealer partners. You will support sales teams, manage samples, and coordinate events to ensure a welcoming, current, and organized space.

The role requires onsite work five days a week, strong organizational and communication skills, and proficiency with CRM tools like Salesforce. Shaw’s benefits are listed in the job posting.

Qualifications

• 3+ years demonstrated customer service, administrative, showroom, hospitality, sales-support or related experience.

Responsibilities

• Own the day-to-day showroom experience, ensuring the space is professional, organized, current and customer-ready.
• Welcome and assist showroom visitors, helping customers navigate product options and connecting them with the appropriate Account Executive when needed.
• Maintain product displays, architect folders and showroom sample libraries; integrate new collections and remove discontinued products.
• Coordinate routine showroom and office services, including cleaning, equipment support, office supplies, A/V and other facility needs.
• Maintain appropriate showroom access and key-holder records.
• Support regional and national sales teams with showroom meetings, customer visits, product pulls, sample preparation and other sales-related needs.
• Receive dealer and installer pricing inquiries and route to the appropriate Account Executive.
• Use Salesforce to enter contacts, research pricing, and prepare or clone customer quotes as appropriate.
• Assist Account Executives with pulling, staging and returning samples before and after customer meetings.
• Provide responsive support to internal teams and customers while handling confidential information.
• Maintain accurate showroom inventory using Gimball and related systems.
• Place daily showroom replenishment orders; receive, organize and put away incoming samples.
• Coordinate outgoing and incoming customer shipments and daily carrier pickups.
• Return samples collected from design firms to the mill and maintain orderly sample storage.
• Provide Account Executives with a weekly report of samples sent to their assigned firms.
• Partner with internal and external teams to plan and execute showroom events from setup through completion, including occasional events outside normal business hours.
• Coordinate showroom and office calendars to reduce scheduling conflicts and support effective use of shared spaces.
• Maintain the team vacation calendar and other shared scheduling tools as directed.
• Support regional team meetings, customer presentations and other showroom-based activities.

Skills

Customer service

Administrative skills

Showroom operations

Communication

Organization

Tools

Salesforce

Gimball

Microsoft Word

Excel

Job description

Shaw Contract is seeking a Showroom Manager in San Francisco to lead the showroom operations, inventory, and customer experience for architects, designers, end users, and dealer partners. You will support sales teams, manage samples, and coordinate events to ensure a welcoming, current, and organized space.

The role requires onsite work five days a week, strong organizational and communication skills, and proficiency with CRM tools like Salesforce. Shaw’s benefits are listed in the job posting.