Showroom Manager

By The Yard Inc

Town of Oconomowoc (WI)

On-site

USD 45,000 - 65,000

Full time

4 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

Short-term disability

401k with company match

Profit sharing

Voluntary insurance

Paid Time Off

Job summary

By The Yard Inc. is seeking a talented Showroom Manager in Oconomowoc, WI to lead daily showroom operations and coach a team to deliver exceptional customer experiences.

The role emphasizes relationship-building with walk-in guests and converting visits into sales while upholding showroom appearance and processes. You will manage staff schedules, train employees, monitor sales metrics, and collaborate with the Customer Experience Manager to drive showroom growth across our eco-friendly outdoor

Qualifications

Experience as Inside Sales Manager preferred.
Bachelor's degree in Marketing, Business Administration, or related field preferred.
Experience overseeing staff including scheduling, recruiting, training, and development.
Exceptional customer service, communication, leadership, and organizational skills.

Responsibilities

Oversee daily showroom operations to ensure best customer experience.
Coach showroom team to build relationships and convert visits into sales.
Schedule and coordinate staff; recruit and train.
Monitor sales metrics and manage showroom budgets.
Collaborate with Customer Experience Manager on goals and growth.

Skills

Inside Sales Manager

Customer service

Leadership

Communication

Scheduling

Education

Bachelor's degree in Marketing or Business

Tools

Microsoft Office

Job description

Description

Location: Oconomowoc, WI

Job Type: Full-time, 40 hours per week, Saturday availability required.

Reports to: Customer Experience Manager

Family-owned and operated since 1995, By the Yard proudly manufactures maintenance-free outdoor furniture and accessories for families and businesses throughout the United States. From the factory to the showroom, we infuse our operations with eco-consciousness. Our furniture has been made from recycled milk jugs since day one, and we continue to focus on green initiatives to build better furniture and a better future.

Check us out at By the Yard.

Our values include:

Pride

Stewardship

Caring

Teamwork

Mutual Success

Investing in the community

Responsible for overseeing the daily operations in the store to ensure that we are always delivering the best possible customer experience. The Showroom Manager proactively manages the customer experience of the assigned showroom and coaches the showroom team to build relationships with every customer that comes through the door. Responsible for the day-to-day upkeep of the showroom and maintenance of the showroom. Maintain and grow relationships with our retail customers and educate our walk-in guests with the objective of converting a store visit into a sale.

This is not a work remote or commission-based position.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Managing the Customer Experience

Assure long-term customer relationships are built, overseeing service to assure all team members are exceeding customer expectations
Oversight of showroom to ensure overall appearance and display is consistent with expectations including layouts, organization, and cleanliness
Daily interaction with customers in the showroom and via phone to build lasting relationships based on trust and confidence in the product.

Staff Management & Team Building

Assure daily sales and showroom tasks are performed
Assure consistent practices and procedures are maintainedSchedule and coordinate employee schedules to ensure adequate coverage
Recommend staff levels and assist with recruiting and hiring
Perform evaluations including coaching, mentoring, counseling, and disciplinary actions of the showroom team
Help with training of new Consultants as well as continuing education of current staff
Perform other duties and responsibilities as requested or required

Showroom Metrics and Sales

Accountable for reporting on showroom and team sales and metrics
Responsible for adhering to showroom budgets
Collaborate with Customer Experience Manager around goals and strategies to achieve showroom growth
Monitor showroom team metrics and hold the team accountable to goals and initiatives

While these areas are the primary focus of this position, we believe strongly in teamwork and team members will be called upon to perform a variety of duties as a part of their role with By the Yard.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Requirements

Experience working as an Inside Sales Manager is preferred
Bachelor's degree in Marketing, Business Administration, Business Management or related is preferred
Experience overseeing staff; including scheduling, recruiting, training & development, and performance
Exceptional customer service skills
Effective communication skills
Excellent leadership skills
Sound organizational skills
Strong analytical and problem-solving skills
Proficiency in Microsoft Office Suite
Some weekends and overtime are required
Some travel is required while working off-site shows and events, or traveling to other store locations
This position will be required to make deliveries and assist drivers with completing enhanced deliveries. An enhanced delivery involves specific furniture placement at the customer’s home which typically requires two team members to accomplish.
Regular attendance according to the position's management approved work schedule is required for all positions.

Pay range is intentionally wide to accommodate candidates with varying levels of relevant experience.

PHYSICAL AND MENTAL DEMANDS:

Physically capable of occasionally lifting, bending, stooping, twisting and/or moving up to 50 pounds
Ability to spend long periods of time working on the computer as well as typing
Ability to stand on your feet for long periods of time as well as frequently walking
Ability to sit long periods of time
Able to see, hear and talk
Ability to use a step stool.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Benefits offered: