Showroom Manager

CullenUS; San Diego (CA); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Competitive remuneration package

Beautiful office location in Houston

Employee Assistance Program

Staff and family discounts

Team events and wellbeing program

Volunteer leave and charitable support

Zusammenfassung

Cullen Jewellery in Houston is seeking a Showroom Manager to lead a team of Client Advisors, craft personalised appointment-based experiences, and convert consultations into sales while upholding exceptional client care.

You will oversee scheduling, training, and rostering, maintain showroom standards, manage stock presentation, and ensure a safe, high-performing store environment. Experience in retail jewellery or luxury is preferred.

Qualifikationen

• Proven experience in people management within retail jewellery or luxury environment.
• Strong focus on delivering exceptional client experiences and service.
• Ability to coach and develop a team and manage rostering.
• Proficient in using booking portals and rostering software; quick to learn new systems.

Aufgaben

• Lead client appointments and in-store/online communications with frontline execution.
• Oversee after-care services, repairs, and warranty claims to ensure high satisfaction.
• Maintain showroom presentation and stock levels to a high standard.
• Plan rostering and team development; uphold brand standards and ethical practices.

Kenntnisse

People management

Retail leadership

Customer service

Jewellery knowledge

Sales coaching

Tools

Booking portals

Rostering systems

Jobbeschreibung

About the position:

We're looking for a Showroom Manager who'll have the unique opportunity to craft a personalised, appointment-based client experience in our stunning boutique. You'll be leading and developing a team of Client Advisors while being a dedicated advocate for our brand. Actively participating in consultations, guiding your team to convert these appointments into sales opportunities while upholding a culture of exceptional client care that defines who we are as a company. WorkinghoursareTuesday-Friday10am-6pm,Saturday9am-5pm.

Key Responsibilities include:

Sales Consultations

• Oversee and participate in client appointments and communications, both in-store and online, ensuring you are leading from the front with exceptional experiences and that all relevant processes are followed;
• Coordinating and conducting after-care services, such as resizing, repairs and warranty claims, with accuracy, fast turnaround times and high client satisfaction and resolution;

Client Experience

• Ensuring key sales and communication metrics are met by yourself and the team without compromising on client experience;
• Learning our sales practices, product details and company processes well, and be able to provide insight and feedback to the ongoing development of our sales techniques, processes and practices;

Team Development

• Promotion and advocacy for Cullen Jewellery's commitment to ethical practices, community initiatives, and company values;
• Facilitating rostering, workforce planning and the development of team members;

Showroom Preparation

• Maintaining a healthy, safe and supportive workplace whilst adhering to company procedures and standards.
• Taking ownership over the presentation of the showroom and its stock, and ensure this remains at a high standard, while accurately keeping track of stock levels
• Relevant administration, record keeping, financial administration or ad hoc tasks required of your role

What are we seeking?

• Proven experience in a people management role with a retail store, ideally within the jewellery or luxury retail environment;
• A passion for creating a culture of genuine care and outstanding experiences, both for our valued clients as well as the team members you are leading;
• Computer literacy with proficiency in managing booking portals, rostering systems, and being able to learn new systems quickly and efficiently; and
• Someone who creates innovative ideas and solutions to challenges your team encounters, with a proactive and enthusiastic approach.

What we offer:

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Houston, we offer all our team members with a range of benefits including:

• A supportive and collaborative work environment;
• An Employee Assistance Program for you and a family member to utilise;
• Generous staff and family / friend discounts;
• Team events and initiatives included as part of our wellbeing program;
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!

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