Jewellery Showroom Lead — Elite Client Experience

CullenUS; San Diego (CA); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Competitive remuneration package

Beautiful office location in Houston

Employee Assistance Program

Staff and family discounts

Team events and wellbeing program

Volunteer leave and charitable support

Zusammenfassung

Cullen Jewellery in Houston is seeking a Showroom Manager to lead a team of Client Advisors, craft personalised appointment-based experiences, and convert consultations into sales while upholding exceptional client care.

You will oversee scheduling, training, and rostering, maintain showroom standards, manage stock presentation, and ensure a safe, high-performing store environment. Experience in retail jewellery or luxury is preferred.

Qualifikationen

• Proven experience in people management within retail jewellery or luxury environment.
• Strong focus on delivering exceptional client experiences and service.
• Ability to coach and develop a team and manage rostering.
• Proficient in using booking portals and rostering software; quick to learn new systems.

Aufgaben

• Lead client appointments and in-store/online communications with frontline execution.
• Oversee after-care services, repairs, and warranty claims to ensure high satisfaction.
• Maintain showroom presentation and stock levels to a high standard.
• Plan rostering and team development; uphold brand standards and ethical practices.

Kenntnisse

People management

Retail leadership

Customer service

Jewellery knowledge

Sales coaching

Tools

Booking portals

Rostering systems

Jobbeschreibung

Cullen Jewellery in Houston is seeking a Showroom Manager to lead a team of Client Advisors, craft personalised appointment-based experiences, and convert consultations into sales while upholding exceptional client care.

You will oversee scheduling, training, and rostering, maintain showroom standards, manage stock presentation, and ensure a safe, high-performing store environment. Experience in retail jewellery or luxury is preferred.