Showroom Manager

Redwood Outdoors; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Life insurance

401(k) with company match

Free sauna or cold plunge tub after 12

Learning and development stipend

Paid vacation & holidays

Company clubs

Job summary

Redwood Outdoors seeks a hands-on Brooklyn Showroom Leader to own the local revenue engine, develop partnerships, and manage a high-touch customer experience. You will collaborate with marketing, operations, and inside sales teams while building a strong local team in a rapidly expanding brand environment.

You will drive consultative, full-cycle sales, build a scalable pipeline, and execute in-store events and partnerships to increase foot traffic and sales.

Qualifications

• 5+ years of retail or showroom leadership with revenue ownership.
• Consultative, relationship-driven sales experience for high-ticket purchases.
• Proven ability to generate your own pipeline and run a location independently.

Responsibilities

• Own Brooklyn Showroom revenue, conversions, AOV, and monthly targets.
• Run full-cycle sales from first visit to post-sale follow-up; no order-taking.
• Maintain and track pipeline, conversations, and closes diligently.
• Align showroom strategy with Seattle ecommerce and inside sales teams.
• Analyze showroom data weekly and surface trends to leadership.
• Lead local partnerships, events, and community activations to drive traffic.
• Hire, train, and develop showroom staff as the team grows.

Skills

Leadership

Sales pipeline

Consultative selling

Revenue ownership

CRM discipline

Communication

Tools

CRM software

Job description

Redwood Outdoors makes premium outdoor saunas and cold plunge tubs. We sell primarily online, and we're beginning to bring our products to life in person in our Brooklyn showroom.

This role is the showroom. You are the only on-site leader. HQ is in Kent, WA. You will run Brooklyn like it’s yours, owning the full customer experience, generating local demand, hitting a revenue number, and building the team beneath you. You’ll have full support from our marketing, operations, and inside sales teams, but the day-to-day is yours.

We're opening several more locations over the next eighteen months. The leaders who build this right will have room to grow with it.

WHAT SUCCESS LOOKS LIKE

At 30 Days:

Full product knowledge. Running consultative demos independently. CRM updated daily. Floor operations dialed in.

At 60 Days:

First local partnership in motion — a fitness studio, wellness brand, or community group driving showroom traffic. Conversion baseline set.

At 90 Days:

Hitting or pacing to monthly revenue target. At least one community event planned or executed. First hire assessed if headcount is approved.

At 1 Year:

The showroom is a proven revenue engine, consistently hitting monthly targets. Local demand channels (partnerships, events, referrals) are generating measurable traffic beyond walk-ins. Your team is performing, developing, and winning because you built that culture from day one. You've earned your free sauna.

WHAT YOU’LL OWN

• Own the Brooklyn Showroom revenue number, conversion rates, average transaction value, and monthly targets.
• Run consultative, full-cycle sales from first visit through post-sale follow-up; no order-taking.
• Maintain and work a pipeline, track every lead, every conversation, every close.
• Align showroom sales strategy with the e-commerce and inside sales teams in Seattle.
• Analyze showroom data weekly; surface trends, gaps, and opportunities to leadership.

Local Market Development

• Build a local demand engine. This role is not passive; you prospect, you partner, and you show up in the community.
• Identify and develop partnerships with fitness studios, wellness brands, athletic clubs, short-term rental (STR) hosts, resorts, and community organizations.
• Plan and execute in-store events and activations to drive foot traffic and brand awareness.
• Act as the face of Redwood Outdoors in the Brooklyn Showroom at community events, with local media, and across the wellness community.
• Feed ground-level market intelligence back to the Seattle marketing team to sharpen campaigns and targeting.

Customer Experience

• Guide every customer through a consultative, personalized buying experience, from first contact to delivery.
• Develop deep product knowledge across the full sauna and cold plunge lineup.
• Set and hold the standard for in-person engagement, response time, and follow-up.
• Handle escalated customer issues with ownership.

Team & Operations

• Lead, coach, and develop showroom staff as the team grows; conduct 1:1s and performance reviews.
• Lead hiring for sales roles at the Brooklyn location; own onboarding and training programs.
• Manage daily operations: scheduling, opening/closing, showroom standards, and compliance.
• Coordinate with operations and warehouse on order fulfillment and delivery logistics.
• Keep the floor visually sharp and always aligned to brand standards.

WHAT WE’RE LOOKING FOR

• 5+ years of retail or showroom leadership with documented revenue ownership.
• Consultative, relationship-driven sales experience with high-consideration or large-ticket purchases (AOV greater than $10K preferred).
• Proven ability to generate your own pipeline, not just manage inbound traffic.
• Experience running a location independently; you don't need a manager on-site to perform.
• CRM discipline; you track your pipeline, you don't wing it.
• Strong written and verbal communication; you’re representing the brand to customers, partners, and remote leadership.
• Background in luxury, wellness, fitness, outdoor, or premium home products.
• Experience developing local market partnerships or executing in-market events.
• History working with a remote or distributed team, comfortable communicating across distance.
• Self-directed track record with specific, quantified results you can speak to.

WORK SCHEDULE:

40 hours per week, open availability preferred Monday-Sunday, showroom hours Monday-Sunday 10a-6pm

COMPENSATION:

As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into this position. However, pay is influenced by factors specific to applicants, including but not limited to skill set, level of experience, and education/certification(s). Please note: The salary for this position falls within this predefined range. If your compensation expectations exceed this range, we kindly ask that you refrain from applying. This ensures alignment between candidate expectations and the role’s budget.

Performance Bonus

Company Bonus Plan

BENEFITS

• Medical coverage through Regence (multiple plan options, including fully paid plans) — starts within 30 days
• Delta Dental and VSP Vision
• Life insurance and long-term disability
• 401(k) with company match after 6 months
• Free sauna or cold plunge tub after 12 months of employment (value: $3,000–$15,000) + 50% off all accessories
• $400 annual learning and development stipend
• Paid vacation, sick days, and federal holidays
• Company-sponsored clubs: Golf, Sauna, Outdoors, and Fitness

Redwood Outdoors is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome applications from a wide range of candidates, and selection will be based on individual merit alone.