Showroom Manager

American Society of Interior Designers, Inc; Nashville, Northern (TN, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

The American Society of Interior Designers, Inc. in Nashville, TN seeks a Manager Showroom Sales to lead the day-to-day Design Sales team, drive revenue, and manage showroom operations.

Saturdays are required for this role. Responsibilities include developing market strategies, recruiting and mentoring staff, defining goals, logging client showroom visits in the CRM, promoting the showroom through events, and hosting client-drawing activities.

Qualifications

• Bachelor’s degree preferred.
• 6–8 years’ relevant experience or equivalent combination of education and experience.
• 1–3 years of management experience.

Responsibilities

• Develop and execute strategies to drive new business in assigned markets.
• Recruit, train, lead, and develop associates in all areas of job-specific responsibilities.
• Clearly define goals and objectives for Showroom personnel and communicate them to staff.
• Log all client showroom visits in the CRM and maintain customer notes.
• Promote the showroom through marketing, media, and events to expand exposure.
• Oversee showroom operations and merchandising; ensure safe, compliant operations.
• Plan and host events to draw new customers into the Showroom.
• Make outside sales calls and follow up on leads as needed.

Skills

Leadership

Strategic sales

Customer relationship

Communication

Team mentoring

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

CRM software

Job description

The Manager Showroom Sales is a first-level manager who leads the day-to-day activities of a Design Sales team in sales strategies and showroom operations to drive revenue and customer satisfaction to meet organizational objectives. This role will execute on strategies to drive sales, expand market share, and ensure customer satisfaction within a geographic area to meet operational goals, including annual sales, margin targets, and operating income.

***Saturdays are required for this role***

Duties and Responsibilities of the Position

• Develop and execute strategies to drive new business and relationships in the assigned markets.
• Recruit, train, lead, and develop associates in all areas of job-specific responsibilities.
• Clearly define goals and objectives for Showroom personnel to measure performance and regularly communicate these objectives to personnel.
• Log all client showroom visits, contact information, and customer preference and selection notes in CMT.
• Promote the showroom through all aspects of marketing/media and events, concentrating on optimizing exposure.
• Maintain and update design aid tools that help secure customer sales.
• Make outside sales calls and follow up on leads as needed.
• Responsible for the safe operations of the Gallery, including proper opening and closing of the store.
• Plan and host events to draw new customers into the Showroom.
• Maintain showroom samples and merchandising.
• Attend industry-related events to network and promote the showroom.
• Make decisions on behalf of the team within the parameters of the unit or sub-unit.
• Recommend changes to unit or sub-unit policies.
• Provide direction to the team according to established policies and management guidance.
• Oversee day-to-day work schedules and plans.
• Act as an advisor to the unit or sub-units and may become actively involved in resolving problems.
• Exercise judgment within defined procedures and policies.
• Review relevant factors to analyze situations and resolve issues.
• Perform other duties as needed.

Required Experience and Education

• Bachelor’s degree in a related field preferred.
• 6-8 years’ relevant experience OR equivalent combination of education and experience.
• 1-3 years of management experience.

Competencies

• Requires specialized depth and/or breadth of expertise in own job discipline or field.
• Focused on and responsible for their team's productivity and collective impact.
• Excellent communication, problem-solving, and organizational skills.
• Able to multitask, prioritize, delegate, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient in using Microsoft Office Suite products.
• Flexible attitude, adaptable to change, a team player, and able to handle multiple projects at once.
• High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.

Other Pertinent Job Information:

Travel time, how many people they will manage, the work environment, etc.

Disclaimer: The information in this description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

• This role will be responsible for direct reports.
• The ability to lift 50 pounds regularly.