Showroom Attendant

Palmetto Renovations; Lexington (SC); On-site; USD 34,000 - 46,000; Full time

Job summary

Palmetto Renovations in Lexington, SC is seeking a Showroom Attendant to support the Sales Department by managing lead intake, scheduling, and customer communication. This role ensures no lead falls through the cracks and that the sales pipeline moves smoothly from initial contact through contract signing.

You will greet visitors, qualify inquiries, route leads to Sales Specialists, and maintain CRM records.

Qualifications

• Associate's degree in related field or equivalent.
• Three (3) years of related work experience in customer service, sales support, or CRM.
• Proficient in Microsoft Office products and CRM/workflow platforms.
• Strong written and verbal communication skills.

Responsibilities

• Receive and qualify new call-ins, walk-ins, website inquiries, and showroom visitors; route leads to the appropriate Sales Specialist.
• Follow up on missed calls, warm leads, post-showroom follow-ups, and proposal reminders.
• Manage the schedule for the Sales Department and coordinate appointments.
• Greet customers and offer assistance in the showroom.
• Recommend products to help customers and provide administrative support to the Sales Department.
• Create and maintain supplies of sales related materials.
• Perform showroom maintenance and ensure showroom is presentable.
• Maintain accurate records of lead interactions and customer communications in CRM Software.
• Coordinate with Sales, Fulfillment, Field, and Accounting departments to ensure smooth information flow and handoffs.
• Oversee public platform review management and assist with social media operations.
• Identify and escalate stalled leads and customer concerns to the Sales Director.
• Other duties as assigned.

Skills

Communication skills

Customer service

CRM best practices

Microsoft Office

Education

Associate's degree or equivalent

Tools

CRM/workflow platforms

Microsoft Office

Job description

Summary

The Showroom Attendant provides essential support to the Sales Department by managing lead intake, follow-up, scheduling, and customer communication. This role serves as a bridge between customers and Sales Specialists, ensuring no lead falls through the cracks and that the sales pipeline moves efficiently from initial contact through contract signing.

Essential Duties & Responsibilities

• Receive and qualify new call-ins, walk-ins, website inquiries, and showroom visitors; route leads to the appropriate Sales Specialist.
• Follow up on missed calls, warm leads, post-showroom follow-ups, and proposal reminders.
• Manage the schedule for the Sales Department and coordinate appointments.
• Greet customers and offer assistance in the showroom.
• Recommend products to help customers and provide administrative support to the Sales Department.
• Create and maintain supplies of sales related materials.
• Perform showroom maintenance and ensure showroom is presentable.
• Maintain accurate records of lead interactions and customer communications in CRM Software.
• Coordinate with Sales, Fulfillment, Field, and Accounting departments to ensure smooth information flow and handoffs.
• Oversee public platform review management and assist with social media operations.
• Identify and escalatie stalled leads and customer concerns to the Sales Director.
• Other duties as assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Training, Education & Licensure

• Associate's degree in related field or equivalent
• Three (3) years of related work experience in customer service, sales support, or CRM.
• Proficient in Microsoft Office products and CRM/workflow platforms.
• Strong written and verbal communication skills.

Work Environment

This position operates in an office environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.