Showroom Inside Sales & Customer Care Specialist

Mutual-Materials; Portland (OR); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Benefits

401k Retirement Plan

Paid Time Off

Paid Holidays

Life Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Job summary

Mutual Materials, a leading masonry and hardscape provider in the Pacific Northwest, seeks an Inside Sales Support Specialist for Portland Slabtown Showroom. This full-time, onsite role combines showroom assistance with customer care and inside sales responsibilities, including product info, order placement, delivery coordination, and order status updates.

You will support the sales team, build relationships with house accounts, and help drive timely fulfillment while delivering a welcoming

Qualifications

• 1–3 years of experience in customer service, retail, hospitality, inside sales, or sales support preferred.
• Professional communication and relationship-building skills.
• Organized, dependable, and comfortable managing multiple priorities.
• Self-motivated with the ability to work independently and take initiative.
• Positive, customer-focused attitude with strong problem-solving skills.
• Comfortable using Microsoft Office, CRM systems, and order entry software.
• Interest in construction, design, architecture, or building materials preferred.

Responsibilities

• Serve as the first point of contact for customer calls, emails, and showroom visits.
• Assist customers with product information, pricing, availability, delivery coordination, and order status.
• Develop and maintain relationships with assigned house accounts to grow and improve sales.
• Enter customer orders accurately and coordinate with sales, operations, and logistics teams to support timely fulfillment.
• Respond to customer questions and help resolve order or service-related issues professionally and efficiently.
• Support Sales team members with quotes, follow-up, and customer communication.
• Showroom Support: create a welcoming experience and maintain showroom organization and displays.
• Lead Follow-Up & Team Support: follow up on inquiries and leads; drive showroom engagement.

Skills

Communication

Organization

Independence

Problem-solving

CRM usage

Order entry tools

Interest in building materials

Tools

Microsoft Office

CRM systems

Order entry software

Job description

Mutual Materials, a leading masonry and hardscape provider in the Pacific Northwest, seeks an Inside Sales Support Specialist for Portland Slabtown Showroom. This full-time, onsite role combines showroom assistance with customer care and inside sales responsibilities, including product info, order placement, delivery coordination, and order status updates.

You will support the sales team, build relationships with house accounts, and help drive timely fulfillment while delivering a welcoming