Showroom Inside Sales & Support Specialist

Mutual Materials; Portland (OR); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Health Benefits

Medical/Prescription Coverage

Vision Coverage

Dental Coverage

401k Retirement Plan

Paid Time Off

Job summary

Mutual Materials seeks an Inside Sales Support Specialist to back our Portland Slabtown Showroom, assisting with customer care, house accounts sales, and support for the outside sales team. Located in Portland’s vibrant Slabtown neighborhood, the showroom serves homeowners, contractors, architects, designers, and landscape professionals across the Pacific Northwest.

This full-time, onsite role covers product information, order placement, pricing, availability, delivery coordination, and order

Qualifications

• 1-3 years of experience in customer service, retail, hospitality, inside sales, or sales support preferred.
• Professional communication and relationship-building skills.
• Organized, dependable, and comfortable managing multiple priorities.
• Self-motivated with the ability to work independently and take initiative.
• Positive, customer-focused attitude with strong problem-solving skills.

Responsibilities

• Serve as the first point of contact for customer calls, emails, and showroom visits.
• Assist customers with product information, pricing, availability, delivery coordination, and order status updates.
• Develop and maintain relationships with assigned house accounts to grow and improve sales.
• Enter customer orders accurately and coordinate with sales, operations, and logistics teams to support timely fulfillment.
• Respond to customer questions and help resolve order or service-related issues professionally and efficiently.
• Support Sales team members with quotes, follow-up, and customer communication.
• Build positive customer relationships through responsive and professional service.
• Create a welcoming and engaging experience for showroom visitors.
• Help customers navigate product selections and connect them with the appropriate sales resources.
• Maintain showroom organization, displays, product samples, and overall presentation.
• Support meetings, trainings, and events hosted within the showroom space.
• Follow up on customer inquiries and showroom leads.
• Assist with outreach and communication to help drive engagement with the showroom and company products.
• Collaborate with the sales and customer care teams to ensure a consistent customer experience.

Skills

Professional communication

Organized

Self-motivated

Customer-focused

Problem solving

Education

High School/ GED

Tools

CRM systems

Order entry software

Microsoft Office

Job description

Mutual Materials seeks an Inside Sales Support Specialist to back our Portland Slabtown Showroom, assisting with customer care, house accounts sales, and support for the outside sales team. Located in Portland’s vibrant Slabtown neighborhood, the showroom serves homeowners, contractors, architects, designers, and landscape professionals across the Pacific Northwest.

This full-time, onsite role covers product information, order placement, pricing, availability, delivery coordination, and order