Inside Sales Support Specialist

Mutual Materials; Portland (OR); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Health Benefits

Medical/Prescription Coverage

Vision Coverage

Dental Coverage

401k Retirement Plan

Paid Time Off

Job summary

Mutual Materials seeks an Inside Sales Support Specialist to back our Portland Slabtown Showroom, assisting with customer care, house accounts sales, and support for the outside sales team. Located in Portland’s vibrant Slabtown neighborhood, the showroom serves homeowners, contractors, architects, designers, and landscape professionals across the Pacific Northwest.

This full-time, onsite role covers product information, order placement, pricing, availability, delivery coordination, and order

Qualifications

• 1-3 years of experience in customer service, retail, hospitality, inside sales, or sales support preferred.
• Professional communication and relationship-building skills.
• Organized, dependable, and comfortable managing multiple priorities.
• Self-motivated with the ability to work independently and take initiative.
• Positive, customer-focused attitude with strong problem-solving skills.

Responsibilities

• Serve as the first point of contact for customer calls, emails, and showroom visits.
• Assist customers with product information, pricing, availability, delivery coordination, and order status updates.
• Develop and maintain relationships with assigned house accounts to grow and improve sales.
• Enter customer orders accurately and coordinate with sales, operations, and logistics teams to support timely fulfillment.
• Respond to customer questions and help resolve order or service-related issues professionally and efficiently.
• Support Sales team members with quotes, follow-up, and customer communication.
• Build positive customer relationships through responsive and professional service.
• Create a welcoming and engaging experience for showroom visitors.
• Help customers navigate product selections and connect them with the appropriate sales resources.
• Maintain showroom organization, displays, product samples, and overall presentation.
• Support meetings, trainings, and events hosted within the showroom space.
• Follow up on customer inquiries and showroom leads.
• Assist with outreach and communication to help drive engagement with the showroom and company products.
• Collaborate with the sales and customer care teams to ensure a consistent customer experience.

Skills

Professional communication

Organized

Self-motivated

Customer-focused

Problem solving

Education

High School/ GED

Tools

CRM systems

Order entry software

Microsoft Office

Job description

Job Details

• Level: Entry
• Job Location: Slabtown Portland Showroom - Portland, OR 97210
• Position Type: Full Time
• Education Level: High School/ GED
• Salary Range: $20.00 - $24.00 Hourly
• Job Shift: Day
• Job Category: Sales

About Us

At Mutual Materials, we don\'t just make building products, we help shape the communities people live, work, and take pride in. Our purpose, Building Beauty that Lasts, isn\'t just a tagline, it\'s what drives everything we do.

As a leading manufacturer and distributor of brick, concrete pavers, slabs, and masonry products across the Pacific Northwest, our materials have been the foundation of projects big and small since 1900 from neighborhood homes to major commercial developments. Now, we\'re focused on the next chapter of growth, and we\'re looking for driven professionals to be part of it.

This is where opportunity meets impact.

At Mutual, you\'re not just selling a product, you\'re building partnerships, influencing projects from the ground up, and seeing your work come to life in the real world. If you\'re motivated by autonomy, results, and the ability to directly shape your success, you\'ll find a strong home here.

Position Summary

Mutual Materials is seeking an Inside Sales Support Specialist to support our Portland Slabtown Showroom, customer care operations, house accounts sales, and outside sales team support. Located in Portland’s vibrant Slabtown neighborhood, our showroom serves homeowners, contractors, architects, designers, and landscape professionals throughout the Pacific Northwest. The space showcases modern masonry and hardscape design while also serving as a gathering place for meetings, trainings, and industry events within the local design community.

This is a full-time, onsite position Monday through Friday. The role combines showroom support with customer care and inside sales responsibilities, including assisting customers with product information, order placement, availability, delivery coordination, and general customer support. We are looking for someone who enjoys working with people, communicates professionally, stays organized, and takes initiative. Experience in customer service, retail, hospitality, sales support, or inside sales is preferred. Interest in design, construction, architecture, or building materials is a plus.

Mutual Materials\' purpose is Building Beauty that Lasts. Since 1900, we have supplied the masonry and hardscape products that have helped shape communities throughout the Pacific Northwest, and we continue building our team for the next generation of growth.

Key Responsibilities

Customer Support, Order Coordination, House Account Sales

• Serve as the first point of contact for customer calls, emails, and showroom visits.
• Assist customers with product information, pricing, availability, delivery coordination, and order status updates.
• Develop and maintain relationships with assigned house accounts to grow and improve sales.
• Enter customer orders accurately and coordinate with sales, operations, and logistics teams to support timely fulfillment.
• Respond to customer questions and help resolve order or service-related issues professionally and efficiently.
• Support Sales team members with quotes, follow-up, and customer communication.
• Build positive customer relationships through responsive and professional service.

Showroom Support

• Create a welcoming and engaging experience for homeowners, contractors, architects, designers, and dealers visiting the showroom.
• Help customers navigate product selections and connect them with the appropriate sales resources when needed.
• Maintain showroom organization, displays, product samples, and overall presentation.
• Support meetings, trainings, and events hosted within the showroom space.

Lead Follow-Up & Team Support

• Follow up on customer inquiries and showroom leads.
• Assist with outreach and communication to help drive engagement with the showroom and company products.
• Collaborate with the sales and customer care teams to ensure a consistent customer experience.

Qualifications

• 1-3 years of experience in customer service, retail, hospitality, inside sales, or sales support preferred.
• Professional communication and relationship-building skills.
• Organized, dependable, and comfortable managing multiple priorities.
• Self-motivated with the ability to work independently and take initiative.
• Positive, customer-focused attitude with strong problem-solving skills.
• Comfortable using Microsoft Office, CRM systems, and order entry software.
• Interest in construction, design, architecture, or building materials preferred.

Benefits

• Health Benefits
• Medical/Prescription Coverage
• Vision Coverage
• Dental Coverage
• 401k Retirement Plan
• Flexible Spending Account (FSA) available.
• Health Savings Account (HSA) available, with company contributions.
• Paid Time Off - Holiday Pay, Sick Pay, and Vacation Time Accrual
• Paid sick time accrual available after 90 days.
• Paid vacation time accrual, 40 hours available at 6 months.
• Paid Holidays - 10 scheduled holidays a year.
• Life Insurance - $60,000 policy at no cost to the employee
• Voluntary Benefits: Accident, Critical Illness, Life, and Long-Term Disability
• Employee Assistance Program (EAP) - At no cost to the employee