Retail Sales Consultant

Pella Windows & Doors of Houston; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Vehicle allowance

Cellphone allowance

Job summary

Pella Products of Houston in Houston, TX seeks a Retail Sales Consultant to drive window and door sales through consultative home visits and showroom interactions. You will assess customer needs, communicate product value, and prepare accurate proposals while coordinating with operations and finance to ensure smooth order fulfillment.

The role emphasizes relationship-building, accurate measurements, and timely follow-up, with compensation including commissions and vehicle/cellphone allowances.

Qualifications

• Minimum of two years in retail sales or related customer-facing role preferred.
• Experience with luxury or architectural products valued.
• Strong listening, presentation and negotiation skills.
• Ability to learn window and door products and installation processes.
• Valid driver’s license and reliable transportation for local travel.

Responsibilities

• Lead in-home consultations and showroom appointments to gauge goals and budgets.
• Explain product features, warranties, and installation options clearly.
• Prepare accurate quotes and contracts with clear pricing and terms.
• Coordinate with operations and finance for order fulfillment and deposits.
• Maintain CRM records and provide timely pipeline updates.

Skills

Retail sales

Luxury goods

Home improvement

Design consultation

Customer-facing

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

Microsoft 365

CRM systems

Mobile devices

Job description

Pella Products of Houston is an independently owned and operated distributor of Pella Corporation windows and doors serving homeowners, trade professionals, builders, and commercial customers throughout the Houston market. Our teams support the customer experience from product selection and order fulfillment through delivery, installation, service, and ongoing support. We are committed to quality workmanship, responsive communication, safe and efficient operations, and continuous improvement. By working across Sales, Customer Service, Project Coordination, Installation, Service, Warehouse, and Delivery, we strive to earn trust, strengthen customer relationships, and deliver exceptional experience consistent with our Vision and C.O.U.R.A.G.E. values.

Vision and C.O.U.R.A.G.E. Values

Our Vision: To be Houston's most trusted window and door partner, delivering exceptional experiences rooted in integrity and C.O.U.R.A.G.E.

Caring: Showing genuine concern for customers, teammates, and our community.

Ownership: Taking responsibility for our actions, decisions, and results.

Unity: Working together with trust, collaboration, and a team‑first mindset.

Respect: Valuing each person's time, effort, and perspective.

Accountability: Doing what we say and holding ourselves to high standards.

Growth: Continually learning, improving, and evolving as individuals and as a team.

Excellence: Going beyond expectations in the quality of our work and service.

Position Summary

The Retail Sales Consultant develops profitable window and door sales by helping homeowners throughout the Houston market evaluate their needs and select appropriate Pella products and installation solutions. This role uses a consultative sales approach to understand customer priorities, explain product value, prepare accurate proposals, and earn customer commitments while meeting company sales, margin, and customer satisfaction goals.

Reporting to the Retail Sales Manager, the consultant manages customer opportunities from initial contact and in‑house or showroom consultation through contract execution, order submission, and coordination with operational teams. The role combines company-generated leads, proactive follow‑up, referrals, and other approved business development activities with organized pipeline management and dependable project communication.

Essential Duties and Responsibilities

Homeowner Consultations and Product Recommendations

• Conduct scheduled in-home consultations and showroom appointments as assigned; identify customer goals, project scope, timing, budget considerations, and decision‑making needs.
• Evaluate existing windows and doors, discuss replacement options, and identify questions requiring technical or installation review.
• Explain product features, materials, styles, energy‑performance information, manufacturer warranties, and installation options accurately using approved resources.
• Recommend solutions appropriate to the home, customer priorities, project requirements, and company offerings.
• Use product samples, demonstrations, and approved sales materials to communicate value and help customers make informed decisions.

Sales Development and Customer Follow Up

• Respond promptly to assigned leads, confirm appointments, and follow the company’s retail selling process.
• Develop new opportunities through referrals, repeat customers, showroom interactions, events, and other approved prospecting activities.
• Follow up on open proposals and previous consultations; address questions and objections professionally.
• Present proposals, explain approved pricing and payment options, negotiate within assigned authority, and secure signed customer agreements.
• Meet or exceed assigned sales, booking, margin, conversion, activity, and customer satisfaction goals.

Measurement Quoting and Order Accuracy

• Perform or coordinate preliminary measurements, photographs, and documentation needed to prepare proposals.
• Confirm or coordinate final measurements and installation feasibility through designated company resources before orders are released.
• Prepare complete, accurate quotes and contracts that identify product selections, quantities, scope, pricing, and applicable terms.
• Document customer approvals and changes; ensure commitments remain within company policies and approved capabilities.
• Submit complete sales and order documentation, including required disclosures and acknowledgments, according to company procedures.
• Explain available financing only through approved programs and materials; follow applicable company procedures for applications and customer information.

Project Coordination and Customer Experience

• Coordinate with Project Coordination, Operations, Installation, Service, and other departments to communicate customer expectations and project requirements.
• Explain the project process and communicate confirmed schedules, changes, and next steps without promising unapproved completion dates.
• Respond to customer concerns promptly and involve the appropriate internal resources to resolve issues.
• Maintain customer contact through key project milestones and support post‑sale follow‑up, satisfaction, and referrals.
• Partner with Finance or Accounts Receivable on deposits, payments, and billing questions within assigned responsibilities.

CRM Reporting and Professional Conduct

• Maintain accurate customer records, appointment results, proposals, opportunity status, and follow‑up tasks in Salesforce and other designated company systems.
• Use designated sales tools, including Salesforce, Rilla®, and Ingage®, to support consultations, presentations, quoting, and pipeline management; maintain at least a 70% usage rate on required digital tools.
• Provide timely pipeline updates, sales forecasts, and activity reports requested by the Retail Sales Manager.
• Participate in sales meetings, product training, coaching, and ongoing professional development.
• Maintain professional appearance, respect customers’ homes and property, and protect confidential customer information.
• Follow company safety policies and communicate significant customer issues, project risks, and support needs to management.

Performance Expectations

• Achievement of assigned sales, booking, margin, and conversion goals.
• Prompt lead response, appointment preparation, and consistent proposal follow‑up.
• Accurate measurements, proposals, contracts, order documentation, and CRM records.
• Effective handoffs and clear communication with customers and internal teams.
• Customer satisfaction, issue resolution, and referral development.
• Conduct consistent with Pella Products of Houston’s Vision, C.O.U.R.A.G.E. values, and company policies.

Qualifications and Skills

• Two or more years of experience in retail sales, luxury goods, home improvement, design consultation, or a related customer‑facing field preferred. Experience with luxury or architectural products is highly valued.
• Proven track record in consultative selling and closing high‑value sales; ability to build trust, communicate product value, and address objections.
• Strong listening, presentation, negotiation, written communication, and interpersonal skills; polished, professional demeanor appropriate for luxury‑tier clientele.
• Ability to learn window and door products, installation processes, and relevant project requirements.
• Ability to take accurate measurements, interpret basic drawings, and perform calculations related to dimensions, quantities, pricing, and proposals.
• Strong organization, attention to detail, accountability, and time management; ability to manage multiple customer projects.
• Proficiency with Microsoft 365, CRM systems, and mobile devices; ability to learn company sales and quoting tools.
• Ability to work independently while collaborating with management and operational teams.
• Valid driver’s license, driving record that meets company requirements, and reliable transportation for local business travel.
• High school diploma required; associate or bachelor’s degree preferred.

Work Schedule Travel and Physical Requirements

Work is performed in customer homes, showrooms, company offices, and other assigned locations throughout the Houston market. The schedule is primarily Monday–Friday during business hours, with flexibility for evening and weekend appointments and showroom coverage as needed. In‑home consultations may require adjusted hours based on homeowner availability. Local travel is required for customer consultations and company functions. The consultant coordinates appointments and availability with the Retail Sales Manager.

The role regularly involves driving, sitting, standing, walking, reaching, using computers and mobile devices, handling product samples, and communicating. Evaluating openings may require bending, kneeling, and moving through customer homes or project areas. Product samples may require lifting or moving up to 25 pounds using safe handling methods and assistance when needed. Employees must follow company safety requirements.

Compensation and Benefits

Compensation, commissions, incentives, and any vehicle or cellphone allowances are governed by the approved Houston compensation plan. Eligible employees may participate in company medical, dental, vision, retirement, paid time off, and paid holiday benefits, subject to applicable plan terms and company policies. Product training, sales coaching, and professional development support ongoing success.

Why Join Pella Products of Houston

• Represent an established premium window and door brand.
• Help homeowners improve the comfort, appearance, and functionality of their homes.
• Work with supportive leadership and experienced sales and operational teams.
• Develop product expertise and build a long‑term sales career.

Pella Products of Houston is an equal opportunity employer committed to providing a workplace free from unlawful discrimination, harassment, and retaliation. Employment decisions are based on qualifications, job requirements, and business needs, consistent with applicable federal, state, and local laws.

Preemployment Requirements

Employment is contingent upon satisfactory completion of applicable background checks, required drug screening, and verification of employment eligibility, in accordance with applicable law.

Disclaimer and Acknowledgment

This job description describes the general nature and level of work assigned and is not an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may be modified based on business needs, subject to applicable law. Employment remains at will unless otherwise provided in a written agreement signed by an authorized company representative.