Customer Experience Coordinator & Showroom Assistant

California Closets; Albuquerque (NM); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance – Medical, Dental, &

Sick days and paid holidays

Grow your career with us – many promot

Job summary

California Closets is seeking a Customer Service Coordinator/Office Assistant to support customers and deliver an exceptional brand experience. You will handle appointment scheduling for Design Consultants via CRM, answer calls and emails, and work with the showroom team to greet clients and maintain an organized space.

The role requires 1–2 years of admin or customer service experience, strong communication, data entry accuracy, and proficiency with business systems.

Qualifications

• 1-2 years of administrative and/or customer service experience.
• Associates Degree related to business administration / accounting preferred.
• Ability to communicate politely, clearly and professionally with clients.
• Ability to work quickly and accurately with data entry.

Responsibilities

• Completes appointment scheduling in an efficient and detailed manner for Design Consultants using the CRM.
• Answers incoming phone calls and emails to vendors and clients.
• Directs client issues to management while collaborating with designers and the management team to resolve.
• Greet clients in showroom and assist with signing guestbook and providing refreshments.
• Maintain showroom cleanliness and be responsible for opening/closing showroom duties.
• Provide customer communication support related to installations, confirmations, and return visits.
• Coordinate with Centralized Scheduling team and address scheduling accuracy issues.
• Match receivables with vendor invoices for payment; reconcile credit card statements.
• Manage filing and administrative tasks.

Skills

Administrative experience

Customer service

Communication skills

Data entry

Calendar management

Self-motivation

Education

Associates Degree related to business administration / accounting

Tools

CAD

Epicor

Salesforce

Microsoft Office

Job description

California Closets is seeking a Customer Service Coordinator/Office Assistant to support customers and deliver an exceptional brand experience. You will handle appointment scheduling for Design Consultants via CRM, answer calls and emails, and work with the showroom team to greet clients and maintain an organized space.

The role requires 1–2 years of admin or customer service experience, strong communication, data entry accuracy, and proficiency with business systems.