Building Materials Customer Experience Specialist

SRS Distribution Inc.; Riverside (CA); On-site; USD 60,614,000 - 77,146,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability & Life Insurance

Wellness Benefits

401(k) Retirement Plan

Employee Stock Purchase Program

Paid Holidays & Vacation Days

Professional Growth Opportunities

Development & Training Programs

Job summary

SRS Distribution Inc. is hiring a Customer Service Representative in Perris, CA to deliver exceptional service to customers and staff. The role involves in-person, phone, and written communication, order entry, and basic product knowledge development for drywall-related building materials.

You will greet customers, triage questions, route to sales when needed, and help maintain a neat showroom while supporting a fast-paced environment with training provided on product knowledge.

Qualifications

• High school diploma or GED equivalent.
• Ability to self-manage and interact comfortably with the public.
• Strong organizational skills and attention to detail.
• Bilingual preferred.
• Strong computer skills.
• Communicate professionally, both verbally and in writing.

Responsibilities

• Provide professional phone, face-to-face, and written customer communications.
• Greet customers and determine problems, orders, or reasons for calling.
• Identify when to route questions to sales staff.
• Take orders at the sales counter and over the phone.
• Use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers.
• Maintain a clean and properly stocked showroom.

Skills

Bilingual preferred

Strong organizational skills

Strong computer skills

Communicate professionally

Education

High school diploma or GED equivalent

Tools

Computer systems

Job description

SRS Distribution Inc. is hiring a Customer Service Representative in Perris, CA to deliver exceptional service to customers and staff. The role involves in-person, phone, and written communication, order entry, and basic product knowledge development for drywall-related building materials.

You will greet customers, triage questions, route to sales when needed, and help maintain a neat showroom while supporting a fast-paced environment with training provided on product knowledge.