Customer Service Representative

Gypsum Management and Supply; Reno (NV); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) Retirement Plan

Paid Holidays & Vacation Days

Professional Growth Opportunities

Job summary

Gypsum Management and Supply is seeking a dedicated Customer Service Representative in Reno, NV. The role involves providing exceptional customer service, managing orders, and developing product knowledge within a fast-paced environment.

Qualified candidates should possess a high school diploma or GED, excellent communication skills, and organizational abilities. Benefits include medical, dental, vision, and a 401(k) retirement plan. Join us in delivering quality service!

Qualifications

• High school diploma or GED equivalent required.
• Strong organizational skills and attention to detail needed.
• Bilingual preferred for customer interaction.

Responsibilities

• Provide professional communications to customers.
• Greet customers and assess their needs.
• Process orders and handle transactions.
• Maintain a clean and stocked showroom.

Skills

Customer communication

Organizational skills

Bilingual

Problem-solving

Education

High school diploma or GED equivalent

Tools

Company computer systems

Job description

Overview

The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training on product knowledge of building materials for the drywall industry will be provided.

Responsibilities

• Provide professional phone, face-to-face, and written customer communications.
• Greet customers and determine problems, orders, or reasons for calling.
• Identify when to route questions to sales staff.
• Take orders at the sales counter and over the phone.
• Use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers.
• Maintain a clean and properly stocked showroom.

Qualifications

• High school diploma or GED equivalent.
• Ability to self-manage and interact comfortably with the public.
• Strong organizational skills and attention to detail.
• Bilingual preferred.
• Strong computer skills.
• Communicate professionally, both verbally and in writing.

Physical Requirements

• Remain in a stationary position in an office environment approximately 70% of the time.
• Occasionally move about the office.
• Operate basic office machinery.
• Work primarily in an office environment.

Required Cognitive Skills

• Problem solve and prioritize tasks.
• Manage stress and deadlines.
• Multitask effectively.
• Analyze information and communicate solutions.
• Demonstrate sound judgement and initiative.

Additional Information

This job description is subject to change at any time.

Job Location: GMS Family of Locations - Reno

2401 E 5th St Reno, NV 89512

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Medical, Dental, Vision, Disability & Life Insurance, Wellness Benefits, 401(k) Retirement Plan, Employee Stock Purchase Program, Paid Holidays & Vacation Days, Professional Growth Opportunities, Development & Training Programs. All benefits subject to eligibility.

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency ("Agency"), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.