Customer Service Representative

Dormont Manufacturing Co; Reno (NV); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Medical/dental/vision insurance

Flexible spending accounts

Job summary

A national building materials distributor is seeking a Customer Service Representative in Reno, NV. The ideal candidate will provide exceptional service, manage orders, and develop product knowledge in a fast-paced environment. Key qualifications include a high school diploma, strong communication skills, and the ability to multitask. This position offers competitive pay and benefits including paid time off, 401(k) with company match, and medical, dental, and vision coverage.

Qualifications

• Ability to self-manage and interact comfortably with the public.
• Problem-solving and prioritization skills.
• Manage stress and deadlines effectively.

Responsibilities

• Provide professional customer communications.
• Greet customers and determine issues or orders.
• Take orders at the sales counter and over the phone.
• Develop product knowledge to assist customers.

Skills

Strong organizational skills

Bilingual preferred

Strong computer skills

Professional communication

Education

High school diploma or GED equivalent

Job description

Position Summary

The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training on product knowledge of building materials for the drywall industry will be provided.

Duties & Responsibilities

• Provide professional phone, face-to-face, and written customer communications.
• Greet customers and determine problems, orders, or reasons for calling.
• Identify when to route questions to sales staff.
• Take orders at the sales counter and over the phone.
• Use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers.
• Maintain a clean and properly stocked showroom.

Basic Qualifications

• High school diploma or GED equivalent.
• Ability to self-manage and interact comfortably with the public.
• Strong organizational skills and attention to detail.
• Bilingual preferred.
• Strong computer skills.
• Communicate professionally, both verbally and in writing.

Physical Requirements

• Remain in a stationary position in an office environment approximately 70% of the time.
• Occasionally move about the office.
• Operate basic office machinery.
• Work primarily in an office environment.

Required Cognitive Skills

• Problem solve and prioritize tasks.
• Manage stress and deadlines.
• Multitask effectively.
• Analyze information and communicate solutions.
• Demonstrate sound judgement and initiative.

This job description is subject to change at any time.

Launch your career with a national building materials distributor and discover opportunities for growth and advancement.

Job Location: GMS Family of Locations - Reno, 2401 E 5th St, Reno, NV 89512

As an Equal Employment Opportunity (EEO) employer, SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance.