Showroom Customer Service Representative

Ferguson Enterprises, Inc.; City of Syracuse (NY); On-site; USD 50,000 - 65,000; Full time

Job summary

Ferguson Enterprises, LLC is seeking a Showroom Customer Service Representative in East Syracuse, NY. You will assist customers on the showroom floor, coordinate deliveries, and support the Showroom Sales team with order processing and quotations.

The role offers uncapped commission with a total compensation range of $50,000–$65,000+ annually, and is a full-time, 40-hour-per-week position working Monday through Friday from 8:30am to 5:00pm.

Qualifications

• 1–3 years of prior customer service and sales experience.
• Knowledge of plumbing fixtures, lighting, and appliances preferred.
• Excellent communication for phone and in-person sales, time management and organizational skills.
• General digital literacy.
• Ability to multi-task and learn quickly.
• Passion for customer service.

Responsibilities

• Assist customers on the showroom floor and provide phenomenal service.
• Support Outside Sales Associates and Showroom Sales consultants.
• Process quotations and orders with accuracy and timeliness.
• Update customer contracts and coordinate deliveries with the warehouse.
• Answer sales calls with information and deliver personalized service.

Skills

Customer service

Sales experience

Communication

Time management

Organizational skills

Digital literacy

Multi-tasking

Product knowledge: plumbing fixtures

Job description

Showroom Customer Service Representative### Showroom Customer Service RepresentativeApply: East Syracuse, NY: Full time: Posted Today: R-141660**Job Description:**Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative. If you have a love of meeting people and providing phenomenal customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you! **Schedule: 40 hours per week Monday-Friday 8:30am-5:00pm** ## **Responsibilities:*** Assist customers on the showroom floor* Strive to increase knowledge of entire product offering* Support efforts of Outside Sales Associates* Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met.* Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.* Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information. ## **Requirements:*** 1-3 years of prior customer service and sales experience required* Knowledge of plumbing fixtures, lighting, and appliances preferred* Results oriented, able to meet goals, build relationships, and enjoy a team environment* Excellent communication for phone/in-person sales, time management and organizational skills* Ambition to succeed and self-motivated* General digital literacy* Ability to multi-task* Passion for customer service* Ability to learn quickly This is an **uncapped** commission eligible role. The estimated total compensation range is $50,000 - $65,000+ annually. At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!-Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.-*The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.**Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.*Equal Employment Opportunity and Reasonable Accommodation Information