Showroom & Customer Experience Coordinator (Little Rock)

Antiquebrickinc; Little Rock, Northern (AR, KY); Hybrid; USD 35.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid holidays

401(k) plan

Continuous training

Zusammenfassung

Antiquebrickinc in Little Rock is seeking a Showroom & Customer Experience Coordinator to greet customers, answer calls, and maintain the showroom. You will support the sales team with quotes, order entry, and follow-up, acting as a friendly first contact for contractors, homeowners, and designers.

The role emphasizes front-office reception, organized showroom maintenance, and proactive customer service to create a welcoming experience and drive sales coordination.

Qualifikationen

• Customer service, receptionist, front-office support, showroom support, or inside sales experience preferred.
• Experience in building materials, construction, masonry, or showroom environments is a plus.
• Strong verbal and written communication skills.
• Warm, professional, and customer-focused demeanor.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced showroom.
• Comfortable handling phones, in-person inquiries, and walkthroughs.
• Proficiency with Microsoft Office; willingness to learn ERP/CRM systems.

Aufgaben

• Greet walk-in customers and visitors in a professional, friendly manner.
• Answer calls, route inquiries, and respond to general questions.
• Direct customers to the right salesperson or resource.
• Maintain a clean, organized front office and showroom.
• Keep samples, brochures, catalogs, and materials stocked.
• Assist customers with product selection and basic inquiries.
• Support sales with quotes, order entry, and follow-up.
• Process orders and coordinate with sales, warehouse, and delivery teams.
• Maintain accurate customer records and follow-up activity.
• Develop knowledge of masonry materials and vendor offerings.

Kenntnisse

Customer service

Reception

Showroom support

Administrative coordination

Inside sales support

Multitasking

Communication

Ausbildung

High school diploma or equivalent

Associate or bachelor’s degree (plus)

Tools

Microsoft Office

CRM software

ERP systems

Order management systems

Jobbeschreibung

Showroom & Customer Experience Coordinator – Little Rock

Location: Little Rock
Reports to: Sales Manager
Department: Sales
Employment Type: Full-Time

Position Summary:

We are seeking a friendly, organized, and customer-focused Showroom & Customer Experience Coordinator to join our building materials team. This position serves as the first point of contact for customers, visitors, vendors, and callers while helping create a welcoming and professional showroom experience.

In this role, you will greet walk-in customers, answer incoming calls, assist with basic product inquiries, maintain the showroom, and provide administrative and sales support to the team. Customers may include contractors, masons, builders, architects, designers, and homeowners seeking masonry, construction, and building products for their projects.

This is primarily a customer service, reception, and showroom support role. The position will also serve as a secondary support person for inside sales by assisting with quotes, order entry, customer follow-up, and general sales coordination as needed.

Key Responsibilities:

Reception & Showroom Support

• Greet and welcome walk-in customers, visitors, vendors, and guests in a professional and friendly manner.
• Answer and route incoming phone calls, take messages, and respond to general inquiries.
• Direct customers to the appropriate salesperson, department, or resource as needed.
• Maintain a clean, organized, and welcoming front office and showroom environment.
• Keep product samples, brochures, catalogs, and customer-facing materials organized and stocked.
• Assist customers in navigating showroom displays and available product resources.
• Respond to customer inquiries by phone, email, and in person regarding product availability, pricing, order status, and basic product information.
• Assist contractors, builders, designers, homeowners, and other customers with general product selection and project-related questions.
• Support the sales team with customer follow-up, quote preparation, order entry, and sales coordination.
• Serve as a secondary inside sales support person when needed.
• Maintain accurate customer records, quote details, order notes, and follow-up activity using company systems.
• Build strong customer relationships through friendly, reliable, and responsive service.

Order & Team Coordination

• Enter and process customer orders accurately using ERP, CRM, or order management systems.
• Coordinate with sales, warehouse, dispatch, vendors, and delivery teams to support timely order fulfillment.
• Track orders and update customers on delivery or pick-up timelines.
• Help resolve order, delivery, or product-related questions in a timely and professional manner.
• Assist with special orders, product substitutions, and post-sale customer support as needed.
• Develop a working knowledge of masonry materials, building products, product applications, and vendor offerings.

Qualifications

• 2+ years of experience in customer service, reception, front office support, showroom support, administrative coordination, retail sales support, or inside sales preferred.
• Experience in building materials, construction, masonry, industrial supply, design, showroom, or a related industry is a plus.
• Excellent verbal and written communication skills.
• Warm, professional, and customer-focused demeanor.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced office or showroom environment.
• Comfortable answering phones, greeting customers, taking messages, and assisting with walk-in inquiries.
• Proficient with Microsoft Office and able to learn CRM, ERP, or order management systems.
• High school diploma or equivalent required; associate or bachelor’s degree is a plus.
• Preferred Traits
• Friendly, dependable, and professional.
• Enjoys helping customers and supporting a team.
• Comfortable interacting with contractors, homeowners, architects, designers, vendors, and coworkers.
• Proactive problem-solver with a positive attitude.
• Interested in learning about building materials, masonry products, and construction terminology.
• Familiarity with blueprints, construction take-offs, or reading material lists is helpful but not required.

What We Offer

• Health, dental, vision, and life insurance.
• Paid time off and paid holidays.
• 401(k) plan with company matching.
• Ongoing training in product knowledge, customer service, and sales support.
• A supportive, team-oriented environment with opportunities for growth.