Customer Experience Associate

Architectural Surfaces; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, Vision Plans

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401(k) Retirement Savings Plan

Paid Time Off (PTO)

Flexible Work Arrangements

Professional Development

Performance Bonuses

Paid Company Holidays

Referral Program

Casual Dress Code

Collaborative Team Environment

Job summary

Architectural Surfaces is seeking a Customer Experience Associate in Austin to deliver exceptional service, greet customers, understand needs, and guide product selections in a high-end showroom environment.

The role involves coordinating with architects, designers, and builders, supporting sales processes, and maintaining organized showroom and administrative tasks while ensuring accurate invoicing and payment handling.

Qualifications

• Requires basic computer skills and professional phone etiquette.
• Candidate should be organized, self-directed and able to prioritize duties.
• Must meet tight deadlines and work well in a team environment.

Responsibilities

• Interact with customers, build relationships and know products well.
• Greet customers and provide outstanding service in a showroom setting.
• Educate customers on the sales process and assess needs to match products.
• Assist clients in selecting slabs and tiles for projects.
• Coordinate marketing and outreach to architects, designers, and builders.
• Assist dealers with sales and ordering process.
• Answer phones, organize the designer room, file paperwork, respond to questions.
• Capture visits and preliminary selections, create holds and communicate to accounts.

Skills

Basic computer skills

Telephone etiquette

Organized and self-directed

Time management

Team collaboration

Reading & interpreting instructions

Weekend availability

Showroom sales skills

Verbal and written communication

Detail oriented

Education

Associate degree or industry experience preferred

Job description

Position Summary

As a Customer Experience Associate, you will be at the forefront of our company's commitment to delivering exceptional service and creating positive interactions with our valued customers. Your primary responsibility will be to ensure every customer's experience is smooth, personalized, and leaves a lasting positive impression.

Essential Functions

• Requires individual interaction with customers, developing relationships, and substantial knowledge of products sold.
• Ensure that each customer receives outstanding customer service by providing a customer-friendly environment which includes greeting and acknowledging every customer.
• Educating the customer on the sales process, assessing the customer's needs, and locating products that closely match their specified color demand.
• Assist clients in selecting slabs and tiles for their overall project(s).
• Help coordinate marketing and outreach efforts to architects, designers, homebuilders, and the public.
• Assist dealers such as fabricators and tile distributors with the sales and ordering process.
• Answering phones, organizing the designer room, filing paperwork, and responding to customer questions.
• Capturing customer/homeowner visits and preliminary selections.
• Creating holds for fabricator selections and sent to account managers.
• Responsible for sale order creation for orders that are sent to the shared Orders email.
• Responsible for list creation for orders that are being picked up or delivered to customers.
• Invoicing and emailing invoices to termed customers.
• Responsible for processing Customer's credit card payments and/or personal checks.
• Maintaining hold reports and sending expired holds to Account Managers.
• Other duties as assigned.

Position Qualifications Knowledge, Skills, And Abilities

• Basic computer skills and business telephone etiquette.
• A well-organized and self-directed individual with the ability to prioritize duties.
• Perform all duties and responsibilities promptly to meet time-sensitive deadlines.
• Ability to work well in a team environment.
• Ability to read, analyze, and interpret essential instructions, guidelines, and communications and respond accordingly.
• Must be able to work Saturdays (dependent on branch schedule).
• Must demonstrate showroom sales skills in a high-end work environment.
• Must be able to communicate effectively both verbally and written.
• Must be self-driven, organized, and detailed oriented.

Education And Experience

• Associate degree or industry experience preferred.
• Customer service experience in a multi-tasking environment is required.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Ability to be on your feet for extended periods.
• Ability to push/pull/lift to 20+ lbs.
• Ability to work outside in all weather conditions, including seasonally hot or cold temperatures and inclement weather.

Our Benefits

• Competitive compensation
• Medical, Dental, & Vision Plans
• Health Savings Account HSA
• Flexible Spending Account FSA
• Basic Life Insurance
• AD&D Coverage
• Short & Long-Term Disability
• Employee Assistance Program EAP
• FinancialConnect & LegalConnect
• Retirement Savings Plan 401(k)
• PTO
• Flexible Work Arrangements
• Professional Development
• Performance Bonuses
• Paid Company Holidays
• Referral Program
• Casual Dress Code
• Collaborative Team Environment

Architectural Surfaces participates in E-Verify and is proud to be an equal opportunity employer.