Inside Sales (NWA)

Antiquebrickinc; Springdale, Northern (AR, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Holidays

401(k) plan

Ongoing training

Advancement opportunities

Job summary

Antiquebrickinc is seeking an Inside Sales Representative for its Springdale sales team. You will be the first point of contact for walk-in customers, providing product recommendations and quotes.

You will support the sales cycle from inquiry to delivery, coordinating with dispatch, warehouse, and vendors to ensure timely fulfillment. Ideal candidates have 2+ years in inside sales within building materials, strong communication skills, and the ability to manage multiple priorities in a

Qualifications

• 2+ years inside sales experience in building materials or construction.
• Strong knowledge of building materials, construction methods, and terminology.
• Excellent verbal and written communication with a customer focus.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient with sales and order management systems.

Responsibilities

• Respond to inbound calls, emails and walk-in inquiries with product information.
• Follow up with customers to understand needs and provide solutions.
• Provide pricing, availability, and quotes based on inventory and vendor catalogs.
• Recommend products based on application, specifications, and budget.
• Build and maintain relationships to drive repeat business.
• Prepare price quotes, bids, and proposals for projects.
• Process sales orders in ERP/CRM and coordinate delivery.
• Track orders and update customers on timelines.
• Maintain records in CRM and follow up on quotes.
• Collaborate with operations to ensure on-time fulfillment.

Skills

Inside sales

Building materials knowledge

Communication

Multitasking

CRM software

Education

High school diploma or equivalent

Associate or bachelors degree in business or construction management

Tools

ERP systems

CRM systems

Job description

Location: Springdale

Reports to: Sales Manager

Department: Sales

Employment Type: Full-Time

Position Summary:

We are looking for a knowledgeable, customer-focused Inside Sales Representative to join our building materials sales team. In this role, you will be the initial point of contact for walk-in customers seeking high-quality construction and building products. These customers will include contractors, masons, builders, architects, and homeowners, seeking to select the right materials for structural and aesthetic success. From taking orders to providing product recommendations and following up on quotes, you’ll play a critical role in ensuring excellent service and growing our customer base. This team member will provide administrative and operational assistance to the sales team, focusing on tasks that facilitate the sales process and customer relationship management.

Key Responsibilities:

• Respond to inbound calls, emails, and walk-in inquiries from customers seeking building products related to masonry materials and supplies.
• Proactively follow up with customers to understand material needs and provide solutions.
• Provide accurate product information, availability, and pricing based on current inventory and vendor catalogs.
• Understand customer project requirements and recommend appropriate products or solutions based on application, specifications, and budget.
• Build and maintain strong customer relationships to ensure repeat business and referrals.
• Quoting & Order Management
  • Prepare accurate and timely price quotes, bids, and product proposals for residential, commercial, or industrial building projects.
  • Process sales orders using ERP or CRM systems; ensure on-time delivery or pick-up through coordination with dispatch, warehouse, and delivery teams.
  • Track orders, update customers on delivery timelines, and resolve any order or delivery issues.
• Product Knowledge & Support
  • Stay up to date on product specifications, industry trends, and new offerings from manufacturers and suppliers.
  • Work closely with outside sales reps, inventory managers, and vendors to meet customer needs and manage special orders.
  • Assist customers in understanding technical aspects of products.
• Work closely with outside sales representatives, project estimators, and supplier reps to meet customer needs and close opportunities.
• Maintain accurate records of interactions, quotes, and sales activity using CRM software.
• Follow up on open quotes, assist in product substitutions, and provide post-sale support as needed.
• Collaborate with operations and warehouse teams to ensure smooth order fulfillment and delivery.

Qualifications:

• 2+ years of inside sales experience, preferably in the building materials, construction, or industrial supply industries.
• Strong understanding of common building materials, construction methods, and industry terminology.
• Excellent verbal and written communication skills with a professional and customer-centric approach.
• Proven ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficient with sales and order management systems.
• High school diploma or equivalent required; associate or bachelor’s degree in business, construction management, or a related field is a plus.

Preferred Traits:

• Familiarity with blueprints, construction take-offs, or reading material lists.
• Experience supporting contractors, builders, remodelers, or tradespeople.
• A problem-solver with strong organizational skills and a proactive attitude.

What We Offer:

• Health, dental, vision, and life insurance.
• Paid time off, holidays, and 401(k) plan.
• Ongoing training in product knowledge and sales techniques.
• A supportive, team-oriented environment with opportunities for advancement.