Customer Experience Concierge (Showroom Greeter)

Harnish Auto Family; Puyallup (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Dental insurance

Vision insurance

Free life insurance

Paid time off

Training and career development

Advancement opportunities

Team-oriented environment

Community involvement

Job summary

Harnish Auto Family in the United States seeks a friendly Greeter to welcome guests and build rapport as the first point of contact. You will quickly identify customer needs and connect them with the appropriate team member to ensure a smooth showroom experience.

Your role emphasizes a positive, energetic presence, professional appearance, and a commitment to exceptional customer service in a family-owned dealership environment.

Qualifications

• Excellent interpersonal and communication abilities are essential.
• High energy, positive attitude, and engaging personality are required.
• Ability to build quick rapport and make customers feel comfortable.
• Situational awareness and multitasking in a fast-paced environment are needed.

Responsibilities

• Greet every customer within 10 seconds of arrival with energy, professionalism, and a genuine welcome.
• Use a structured greeting approach to identify needs and build rapport.
• Direct customers to the appropriate team member for sales, service, or parts.
• Ensure a warm handoff and walk customers to the right associate.
• Maintain front area cleanliness, organization, and welcoming atmosphere.
• Support flow and communication between departments.
• Assist with basic administrative tasks as needed.
• Uphold dealership standards for customer experience and professionalism.

Skills

Interpersonal skills

Communication

High energy

Multitask

Team-oriented

Professional appearance

Customer service experience

Job description

Harnish Auto Family in the United States seeks a friendly Greeter to welcome guests and build rapport as the first point of contact. You will quickly identify customer needs and connect them with the appropriate team member to ensure a smooth showroom experience.

Your role emphasizes a positive, energetic presence, professional appearance, and a commitment to exceptional customer service in a family-owned dealership environment.