Showroom Client Experience Host and VIP Service Lead

Brobston Group LLC; Greenwich (CT); On-site; USD 25,000 - 39,000; Full time

Job summary

Brobston Group LLC in Greenwich, CT seeks a Client Experience Host to elevate showroom hospitality and welcome clients promptly. You will support Sales Consultants and VIP services, using our CRM to personalize interactions while maintaining showroom standards.

The ideal candidate has strong communication, interpersonal skills, and a professional, client-focused approach. Jewelry knowledge is a plus, and IT literacy is expected to multitask in a high-end retail environment.

Qualifications

• Excellent communication and interpersonal skills.
• Hospitality experience strongly preferred.
• Ability to build strong client relationships and deliver personalized experiences.
• Jewelry/watch product knowledge preferred.
• IT literacy and ability to multitask in a fast-paced showroom.
• Maintain confidentiality and a professional approach.

Responsibilities

• Model and promote positive showroom culture.
• Enhance in-showroom hospitality through research and creativity.
• Welcome clients promptly and serve as first point of contact.
• Use CRM to personalize client experiences.
• Support Sales Consultants and VIP room services.
• Maintain showroom cleanliness and hospitality stations.
• Attend trainings and department meetings.
• Suggest process improvements while ensuring data confidentiality.

Skills

Communication skills

Interpersonal skills

Hospitality experience

Jewelry/watch knowledge

IT literacy

Sales skills

Job description

Brobston Group LLC in Greenwich, CT seeks a Client Experience Host to elevate showroom hospitality and welcome clients promptly. You will support Sales Consultants and VIP services, using our CRM to personalize interactions while maintaining showroom standards.

The ideal candidate has strong communication, interpersonal skills, and a professional, client-focused approach. Jewelry knowledge is a plus, and IT literacy is expected to multitask in a high-end retail environment.