Luxury Showroom Experience Manager

Brobston Group LLC; Greenwich (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

Brobston Group LLC in Greenwich is seeking a Rolex Manager to enhance the client experience across both showroom and online channels. Responsibilities include implementing hospitality programs and liaising with Rolex and marketing teams.

The ideal candidate will have at least three years of experience in luxury hospitality or retail, possess outstanding communication skills, and be capable of leading training sessions. This role is integral to engaging luxury clients and will focus on improving service quality and operational efficiency.

Qualifications

• Minimum 3 years of experience in luxury hospitality or retail.
• Proven ability to deliver exceptional client experience.
• Outstanding presentation and time-management skills.

Responsibilities

• Implement the hospitality program to enhance the client journey.
• Coordinate Rolex training with Learning and Development.
• Conduct weekly briefs and training for the Rolex team.

Skills

Luxury hospitality experience

Client relationship management

Communication skills

Organizational skills

Attention to detail

Education

High School Diploma

College degree (preferred)

Job description

Brobston Group LLC in Greenwich is seeking a Rolex Manager to enhance the client experience across both showroom and online channels. Responsibilities include implementing hospitality programs and liaising with Rolex and marketing teams.

The ideal candidate will have at least three years of experience in luxury hospitality or retail, possess outstanding communication skills, and be capable of leading training sessions. This role is integral to engaging luxury clients and will focus on improving service quality and operational efficiency.