Client Experience Host - Hudson Yards

Brobston Group LLC; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Brobston Group LLC is seeking a Client Experience Host to enhance the showroom experience by welcoming guests, supporting Sales Consultants, and personalizing interactions using CRM data. The role emphasizes hospitality, presentation, and maintaining client experience stations.

The ideal candidate will have hospitality experience, CRM proficiency, and strong communication skills, with a professional appearance and ability to train as needed to support the team.

Qualifications

• Experience in hospitality strongly preferred.
• Jewelry and watch product knowledge preferred.
• Exceptional communication and interpersonal skills with basic selling techniques.
• IT literate with experience using CRM systems.
• Professional presentation, high confidentiality, flexibility, and strong organizational skills.
• Willingness to complete required training and support team performance.

Responsibilities

• Welcome clients promptly and act as first point of contact for internal and external guests.
• Support Sales Consultants and assist in the VIP room to deliver personalized experiences.
• Use CRM and client research to tailor hospitality and engagement.
• Maintain and stock client experience stations and uphold showroom housekeeping standards.
• Promote a positive showroom atmosphere and represent the department at meetings.
• Recommend operational improvements and complete duties assigned by management.

Skills

Hospitality experience

CRM experience

Strong communication

Interpersonal skills

Tools

CRM software

Job description

Summary

The Client Experience Host delivers a world-class client experience in the showroom through exceptional hospitality, presentation, and interpersonal skills. They support Sales Consultants and VIP room service, maintain client experience stations, and use CRM to personalize interactions. The Host ensures timely welcomes, strong client relationships, and adherence to showroom standards.

Responsibilities

• Welcome clients promptly and act as first point of contact for internal and external guests
• Support Sales Consultants and assist in the VIP room to deliver personalized experiences
• Use CRM and client research to tailor hospitality and engagement
• Maintain and stock client experience stations and uphold showroom housekeeping standards
• Promote a positive showroom atmosphere and represent the department at meetings
• Recommend operational improvements and complete duties assigned by management

Requirements

• Experience in hospitality strongly preferred
• Jewelry and watch product knowledge preferred
• Exceptional communication and interpersonal skills with basic selling techniques
• IT literate with experience using CRM systems
• Professional presentation, high confidentiality, flexibility, and strong organizational skills
• Willingness to complete required training and support team performance