Showroom Client Experience Concierge

Mayors Jewelers; Town of Florida (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

A luxury jewelry company is looking for a Client Experience Host in New York. This role is responsible for delivering a World Class Client Experience, focusing on exceptional communication and interpersonal skills to engage clients. The ideal candidate will have jewelry knowledge and a strong hospitality background, ensuring a positive atmosphere in the showroom while supporting clients at every stage of their journey. This position requires multitasking, professionalism, and adaptability to change.

Qualifications

• Jewelry/watch product knowledge preferred.
• Experience with hospitality strongly preferred.

Responsibilities

• Model the company culture to provide a 'World Class Client Experience'.
• Promote a positive atmosphere in the showroom.
• Enhance in-showroom hospitality through research.
• Welcome clients in a timely manner.
• Use CRM for unique client experiences.
• Improve and personalize client experiences.
• Support all aspects of client journey.
• Maintain showroom housekeeping standards.
• Complete all training requirements.
• Be the first point of contact with clients.
• Recommend system changes to improve efficiency.
• Ensure data security and confidentiality.

Skills

Exceptional communication and interpersonal skills

Ability to build excellent working relationships with clients

Understanding of World Class Customer Experience

Basic selling skills techniques

Experience of working within a high performing team

IT literate

Flexible/adaptable to change

Confidentiality at the highest level

A professional approach at all times

Excellent organisational skills

Able to multitask

Job description

A luxury jewelry company is looking for a Client Experience Host in New York. This role is responsible for delivering a World Class Client Experience, focusing on exceptional communication and interpersonal skills to engage clients. The ideal candidate will have jewelry knowledge and a strong hospitality background, ensuring a positive atmosphere in the showroom while supporting clients at every stage of their journey. This position requires multitasking, professionalism, and adaptability to change.