VIP Client Experience Concierge

Mayors Jewelers; Florida; On-site; USD 40,000 - 60,000; Full time

Job summary

Mayors Jewelers is hiring a Client Experience Host in the Town of Florida, New York. The role focuses on providing a World Class Client Experience by ensuring exceptional communication and hospitality, and facilitating unique client experiences. The ideal candidate will be personable, adaptable, and possess jewelry knowledge along with strong interpersonal skills. Responsibilities include client engagement, supporting sales consultants, and maintaining showroom standards. Join a dynamic team dedicated to excellence in client service.

Qualifications

• Jewelry/watch product knowledge preferred.
• Experience with hospitality strongly preferred.

Responsibilities

• Ensure delivery of a World Class Client Experience.
• Support all aspects of hospitality within the showroom.
• Maintain showroom housekeeping standards.

Skills

Exceptional communication and interpersonal skills

Ability to build excellent working relationships with clients

Basic selling skills techniques

Experience of working within a high performing team

IT literate

Flexible/adaptable to change

Confidentiality at the highest level

Professional approach at all times

Excellent organizational skills

Able to multitask

Job description

Job Objective

At Mayors, the Client Experience Host ensures the delivery of a World Class Client Experience to all clients. Operating in a professional manner and utilizing exceptional communication skills to engage the client, they will have excellent client facing and interpersonal skills. Our Client Experience Host is responsible for facilitating unique and engaging client experiences using creative research and exceptional hospitality. They will be well presented and have a positive ‘can do’ attitude that is infectious both to the client and colleagues alike. Focusing on ensuring all client experience stations are well stocked and maintained they will also assist the Sales Consultants within the showroom and VIP room in the delivery of an exceptional client experience.

Job Objective

At Mayors, the Client Experience Host ensures the delivery of a World Class Client Experience to all clients. Operating in a professional manner and utilizing exceptional communication skills to engage the client, they will have excellent client facing and interpersonal skills. Our Client Experience Host is responsible for facilitating unique and engaging client experiences using creative research and exceptional hospitality. They will be well presented and have a positive ‘can do’ attitude that is infectious both to the client and colleagues alike. Focusing on ensuring all client experience stations are well stocked and maintained they will also assist the Sales Consultants within the showroom and VIP room in the delivery of an exceptional client experience.

Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends.

Qualifications And Experience

• Jewelry/watch product knowledge preferred
• Experience with hospitality strongly preferred Skills
• Exceptional communication and interpersonal skills
• Ability to build excellent working relationships with clients
• Basic selling skills techniques
• Experience of working within a high performing team
• IT literate
• Flexible/adaptable to change
• Confidentiality at the highest level
• Excellent organizational skills
• Able to multitask
• Able to stand for long periods of time
  
  

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Rewards

In Return For Your Commitment To Excellence, We Offer

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts
  
  

For more information, please refer to the full job description attached.