World‑Class Client Experience Host

Mayors Jewelers; Atlanta (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

A luxury jewelry retailer in Atlanta is seeking a skilled Client Experience Host to deliver exceptional client experiences. The successful candidate will promote a positive atmosphere, enhance hospitality, and utilize CRM for personalized engagements. Ideal applicants will have strong communication skills, a background in hospitality, and familiarity with jewelry products. This role requires multitasking and a professional approach to client interactions, making it vital to maintain high standards in the showroom and client experience.

Qualifications

• Jewelry/watch product knowledge preferred.
• Experience with hospitality strongly preferred.

Responsibilities

• Role model for the company culture to ensure a World Class Client Experience.
• Promote a positive atmosphere in the showroom.
• Enhance in-showroom hospitality through research and creative thinking.
• Welcome clients in a timely manner.
• Use CRM to facilitate unique client experiences.
• Probe clients to discover likes and dislikes.
• Support the client journey and keep clients' needs first.
• Maintain showroom housekeeping standards.

Skills

Exceptional communication and interpersonal skills

Ability to build excellent working relationships with clients

Understanding of World Class Customer Experience

Basic selling skills techniques

Experience of working within a high performing team

IT literate

Flexible/adaptable to change

Confidentiality at the highest level

A professional approach at all times

Excellent organisational skills

Able to multitask

Job description

A luxury jewelry retailer in Atlanta is seeking a skilled Client Experience Host to deliver exceptional client experiences. The successful candidate will promote a positive atmosphere, enhance hospitality, and utilize CRM for personalized engagements. Ideal applicants will have strong communication skills, a background in hospitality, and familiarity with jewelry products. This role requires multitasking and a professional approach to client interactions, making it vital to maintain high standards in the showroom and client experience.